What are the responsibilities and job description for the Quality Control & Account Boarding Specialist position at Strategic Staffing Solutions?
Quality Control & Account Boarding Specialist – Merchant Services Operations
Location: Irving, TX or Des Moines, IA
Job Type: Contract-to-Hire (Strong likelihood of becoming permanent)
Start Date: ASAP
Overview:
The Merchant Services Operations Group is seeking a Quality Control & Account Boarding Specialist to support onboarding operations, add locations, regulatory support, and contract management. This role will focus on data entry, account boarding, quality control, and peer review, ensuring accuracy and compliance in the account setup process.
With account boarding ramping up, we need detail-oriented, fast learners who can adapt quickly and help implement a 100% Quality Control (QC) process for Add Locations Work. The Executive Director is moving fast on interviews, so this is a great opportunity for candidates looking for a contract-to-hire position with strong conversion potential.
Key Responsibilities:
• Perform data entry, account boarding, and quality control checks for new merchant accounts.
• Conduct peer reviews to ensure accuracy and adherence to regulatory and compliance requirements.
• Help develop and implement the 100% QC process for Add Locations Work to improve accuracy and cycle times.
• Communicate to peers to ensure understanding of errors and proper process for remediation
• Monitor account boarding workflows and recommend process improvements to enhance speed and accuracy.
• Work closely with leadership to provide updates on quality trends, escalations, and headcount discussions.
Qualifications:
• Experience in merchant services, payments, or financial services account boarding.
• Strong background in data entry, quality control, and peer review.
• High degree of professionalism with strong communication skills
• Detail-oriented with excellent problem-solving and process improvement skills.
• Ability to work under tight deadlines in a fast-paced environment.
• Proficiency in Microsoft Office (Excel, Word, Outlook); experience with account boarding systems a plus.
