What are the responsibilities and job description for the Workforce Management Analyst (NICE, WFM, Workforce Planning) position at Strategic Staffing Solutions?
S3 / Strategic Staffing Solutions has a Workforce Management Analyst position for a leading Insurance Client in San Antonio, TX! This position is open for W2 candidates only at this time, sorry we cannot do C2C or transfer H1 at this time. Please read further if you are interested!
Location : San Antonio, TX
Duration : 12 months possible extension
Pay Rate : $40-50 / hr. W2
Qualifications & Description :
Top Skills
3 years experience supporting contact centers and knowledge of contact center terminology.
2 Working knowledge of workforce management processes (scheduling, forecasting, capacity planning) for the contact centers.
2 years experience with the administration of the workforce management tool NICE WFM.
Tools :
NICE WFM, Microsoft products (Excel, Outlook, etc.), JIRA
Daily Responsibilities :
This team is responsible for the oversight of the administration of the NICE WFM scheduling application supporting the 4 major contact centers (20k users) and primarily interfaces with the WFM teams and IT.
Processing system configuration requests for items like Management Units, Contact Types, activity icons, etc.
Approving access requests
Consulting on projects as a Subject Matter Expert for NICE WFM system usage.
Quick summary :
Under supervision, assembles, analyzes, and documents client s business requirements
Defines high-level application, relationships, flows, implementation of business (processes, activities, functions, information), applications, and creates business and system use cases or functional specification
Assists in creation of business requirement documents (BRD) that sets out project requirement including costs, objectives, milestones, and timelines
Performs business analysis and project management support for his / her area. Interprets data and provides analysis results to derive actionable insights
Assists in the development of detailed functional specifications including function models, process flow diagrams and report and screen layouts
Assists in the presentation of recommendations and solution designs
Coordinates with testing team in planning and executing system integration testing and regression testing
Participates in resolving any functional issue in post-production environment during the cutover period
Supports the senior stakeholders in preparing user guides and provide user training
Good understanding of Agile methodology and SDLC
Knowledge of scripting and database languages such as Oracle PL / SQL, MySQL etc.
Knowledge of project management tools such as JIRA / Confluence
Experience supporting business requirements for large scale applications in the concerned domain
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Workforce Management Analyst (NICE, WFM, Workforce Planning)?
Sign up to receive alerts about other jobs on the Workforce Management Analyst (NICE, WFM, Workforce Planning) career path by checking the boxes next to the positions that interest you.
Not the job you're looking for? Here are some other Workforce Management Analyst (NICE, WFM, Workforce Planning) jobs in the San Antonio, TX area that may be a better fit.
We don't have any other Workforce Management Analyst (NICE, WFM, Workforce Planning) jobs in the San Antonio, TX area right now.
