What are the responsibilities and job description for the Desktop Support Technician position at Strategic Systems Inc?
Job Details
Job Title: Desktop Support Technician II
Location: 8301 Scenic Highway Pensacola FL 32514
Duration: 04 Months Contract to hire
Shift: M - F 8 Am - 5 Pm
Job Description
- SITE ADDRESS 8301 Scenic Highway, Pensacola, FL 32514 The work hours are Monday Friday - 8 AM 5 PM EST.
- Candidates should have 3-6 years experience supporting PC Hardware and software.
- Comfortability providing hands & feet support for Server and Network is a plus.
- Experience supporting mobile data plans, mobile networks, and devices is a plus.
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
- Documents, maintains, upgrades, or replaces hardware and software systems.
- Supports and maintains user account information including rights, security, and systems groups.
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
- Network connection issues, track network connections back to network switches.
- Escalates problems and issues to a higher level of support if unable to resolve.
- Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates.
- Interacts with customers, responding to routine technical questions or request for information.
- Top 2 Skills Deskside Support, and Customer Service, Work hours - M-F 8 am-5 PM.
- Deskside support role doing hardware repair, troubleshooting of hardware and software images, IMAC tasks, no on-call. A certification is a plus, experience a minimum of 3 years.
- The contractor Conversion Rate will be $24 please set that expectation with the candidate.
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Salary : $24
