What are the responsibilities and job description for the Application Consultant role MSFT Cloud Solution Architecture IC3 position at Strategic Systems?
Job Description
Job Description
Job Title : Application Consultant
Duration : 1 year plus
Location : Remote
Application Consultant role (MSFT - Cloud Solution Architecture IC3)
Position Summary :
- Responsible for functional product onsite, remote and classroom training to customers on various solutions.
- Provide customer implementation guidance with regards to application needs during new customer implementations and upgrades based on best practice experience.
- Understand how implements our solutions to achieve optimal results.
- Provide configuration of new product line analyzing the best workflow scenario for every customer including; Multi-site workflow and Integration with various products including but not limited to : DMO, DMA, PMM.
- Work with project managers on released products to ensure the expectation of product functionality can be appropriately set.
- Efficient and professional utilization of basic communication tools such as email and or telephone.
- Work as a liaison between support and the customer to properly identify and escalate issues as they arise.
- Proficient in distance delivery via the web and can adjust to the tools has to support this endeavor.
- Provide guidance, expertise, and consulting to customers end users in the assessment of application design, application use / efficiency, and training needs.
- Resolve customers application questions or problems in the areas of the system including : ?Customer product design and functionality; Testing out workflows to ensure they meet the needs of the facility; Referral and interfacing to appropriate departments for follow-up, testing, and troubleshooting.
- Maintain billable hours at or above current minimum requirements and complete data entry requirements.??
- Provide written analysis of all customer interactions outlining customers issues, concerns, successes and forwards to internal team as indicated and posts in appropriate web site.
- Assertive advocate of using best practices with utilization of the product.
- Additional role tasks as assigned by the leadership team to ensure exceptional customer experience.
Travel Requirements :
Qualifications :
Education :
Required Skills :
Company Description
A global investment bank and advisory firm specializing in corporate finance, transaction advisory, valuation, financial disputes, claims, and investigations.
Company Description
A global investment bank and advisory firm specializing in corporate finance, transaction advisory, valuation, financial disputes, claims, and investigations.
