What are the responsibilities and job description for the Desktop Support Technician II position at Strategic Systems?
Job Description
Job Description
Desktop Support Technician II
Duration : 6 Months CONTRACT-TO-HIRE
Location : 4500 S Dobson Rd, Chandler AZ USA 85248
Client : CompuCom / INFOSYS / INTEL
We have 2 shifts that are 9AM-9PM and 2 shifts that are 9 PM-9AM. They work a factory schedule so basically, it’s 3 days on one week and 4 days the next week, Address 4500 S Dobson Rd, Chandler, AZ 85248. We need 2 for day shift and 2 for night shift. one week is only 36 hours, 2nd week is 48 hours. the 8 hours is OT. They will convert within 6 months. Please see the job description attached. please put on their resume the shift they are interested in along with their zip code.
As a MIT / WinClient Touch Services Technician, you will be responsible for sustaining factory computing hardware such as WinClients, Remote Operations Center (Windows-based computer) workstations, and factory network components. In addition to computing hardware, physical touch network support will also be required.
Responsibilities :
Troubleshooting and repairing software and hardware issues on the factory computing equipment. Troubleshooting will take place on the system, module, and component level.
Interface with other computing specialists in IT Networks, Windows, GOS Service Desk, and Process Integration (PI) to troubleshoot complex issues as a team.
Help support parts management; including ordering, forecasting, stocking, and properly disposing of used computing equipment.
Responsible for communication with customers, Client technicians, and software / hardware specialists.
Requirements :
3-5 years technical experience desired.
Windows imaging.
Intermediate Windows OS troubleshooting.
Must be able to lift up to 35 lbs. solo. May be required to walk / sit / stand / crawl / kneel for extended periods.
Ability to work in hot enclosed environments for short time spans required (i.e., data center hot isles)
Ability to climb ladders and work from heights.
Must be able to work independently as well as in teams of 3-4 and be flexible.
Cleanroom experience recommended.
Must have excellent customer service skills and excellent written / verbal communication skills.
Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10 / 11
You must have a strong sense of ownership and be willing to take responsibility for factory sustaining as well as supporting projects.
You will need to be able to multi-task and prioritize between multiple factory issues.
Server Install support.
Mount servers into the rack in Datacenter
Connect network cable.
Set up iLO based on document provided.
Basic troubleshooting
Patching of servers and clients
Network Physical Touch Support
Candidate will be part of onsite team maintaining network environments in support of physical touch (Smart Hands) support of Incident and Service Requests.
Provide Incident & Request support by working with remote Level 2 / 3 teams to assist in resolving outages fixing issues including replacement of cabling or hardware components.
Provide support in assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA .
Company Description
A global investment bank and advisory firm specializing in corporate finance, transaction advisory, valuation, financial disputes, claims, and investigations.
Company Description
A global investment bank and advisory firm specializing in corporate finance, transaction advisory, valuation, financial disputes, claims, and investigations.
