Contract PR Specialist-On site

Job description

We are seeking a skilled Customer Service Representative specializing in Contract Purchase Requisitions (PRs) to join our team. This role combines customer service excellence with technical expertise in procurement processes.ResponsibilitiesCollaboration and Customer Service

• Screen and create contract PRs, troubleshooting issues as needed17
• Search mandatory sources such as MILSTRIP, FEDMALL, and Ability One for procurement requests
• Determine appropriate Account Assignment Category Code, Product Service Code, and Federal Supply Code
• Develop and maintain professional relationships with internal and external customers14
• Provide excellent customer service with no more than 4-5 valid complaints
• Maintain the 1071 SharePoint Tool with up-to-date information on Contract PRs

Technical Competence

• Manage the lifecycle of Contract Purchase Requisitions efficiently, including technical screening, PR creation, approval, and rework28
• Provide pre-screening and customer service support
• Negotiate with customers to resolve contract request challenges
• Maintain ethical and professional behavior, elevating issues when necessary
• Provide follow-up actions on pending Contract PRs and communicate updates to customers

Resource Management and Leadership

• Identify opportunities to improve services and products continuously14
• Respond constructively to feedback and seek ways to improve PR processes
• Raise concerns constructively and offer potential solutions to NSWCCD customers
• Work effectively as a team player within the 1071 department

Requirements

• High school diploma or equivalent14
• Strong communication and interpersonal skills14
• Proficiency in using customer service software and SharePoint
• Ability to work in a telework environment and adhere to telework guidance
• Commitment to attending all required training sessions, teleconferences, and meetings

Preferred Qualifications

• Experience in government procurement processes
• Familiarity with MILSTRIP, FEDMALL, and Ability One systems
• Proven track record in customer service excellence

This position offers an opportunity to contribute to critical procurement processes while delivering exceptional customer service. The ideal candidate will be detail-oriented, customer-focused, and committed to continuous improvement in procurement practices.

Job Types: Full-time, Contract

Pay: Up to $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid parental leave
• Paid time off
• Professional development assistance
• Retirement plan

Schedule:

• 8 hour shift

Work Location: In person