Quality Control Specialist

Description

Position Summary

The Quality Control Specialist provides clerical functions to ensure required folder documentation for enrolling Job Corps students is compliant and received prior to student arrival and engages with prospects and new students to prepare them for enrollment.

Essential Functions

• Provides quality control functions for applicant folders submitted by admissions counselors to ensure they meet Job Corps data integrity standards and all required documentation.
• Audits all applicant folders upon receipt and coordinates with admissions staff to receive missing documentation in a timely manner.
• Monitors and enters data in the Job Corps OASIS and CIS systems associated with applicant folders and newly enrolled students.
• Assists in maintaining hard copy and electronic records for students during enrollment in compliance with the Policy and Requirements Handbook (PRH).
• Performs administrative duties as directed to properly maintain files on both active and separated students including filing, copying, archiving, and producing required reports.
• Provides accurate entry of applicant data into designated Job Corps information systems.
• Maintains data integrity standards by ensuring supporting hard copy documentation on student attainments is received prior to recording attainments in Job Corps data systems.
• Responds to student, parent/guardian, and former student requests for copies of records in compliance with the PRH.
• Provides quality customer service for staff, prospects, students, parents, other OA contractors, and all internal and external customers.
• Assists with the daily contact and assignment of prospects and applicants.
• May utilize GSA vehicles to transport students to off-site learning and employment opportunities, appointments, and as needed for retrievals and other center-related needs.
• Maintain accountability of staff, students, and property and adhere to safety practices.
• Promote a harassment-free environment.
• Maintains accountability of staff, students, and property and adhere to safety practices.
• Participate in department meetings and all mandated PRH and Strategix training.
• Promote a harassment-free environment.
• Utilize information systems and handle student data in strict adherence to Job Corps and Strategix policies to protect student’s personally identifiable information (PII) and reduce network security threats.
• Adhere to and model Strategix servant leadership culture values: Honor Others, Inspire Vision, Choose Integrity, People First, Balance Focus with Flexibility, Serve with Humility, and Innovate and Disrupt.
  
  

Requirements

Qualifications and Experience Minimum

High school diploma and two years of experience in records administration, general office, or data entry

procedures. Strong data entry skills with high degree of accuracy. Ability to positively engage with youth. Information technology proficiency including MS Office. Demonstrated customer service orientation. Unless waived by management, a valid driver's license in the state of employment with an acceptable driving record is required.

Preferred

Associate’s degree and previous Job Corps experience.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. This job description is not intended to be all-inclusive. Employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate with or without notice. It is mutually agreed that the job description does not constitute a written or implied contract of employment. It is also understood that the company reserves the right to change work schedules as required, including overtime.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, hear, operate a computer, hand-held learning device and other office equipment, reach with hands and arms, and must occasionally lift and/or move up to 10 pounds. Specific vision capabilities required by this job include close vision, distance vision, and peripheral vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to outdoor weather conditions ranging from cool in Winter to extreme heat in the Summer and Fall months, and occasional poor air quality. The noise level can vary from moderate to loud.