What are the responsibilities and job description for the Public Safety Emergency Communications Senior Engineer position at Stratford Solutions Inc.?
Job Title: Public Safety Emergency Communications Senior Engineer
Labor Category: Specialist 3
Location: Brooklyn NY 11201 (Hybrid 2 days onsite and 3 days remote)
Job Type: Contract
Work schedule: Normal business hours Monday-Friday 35 hours/week (not including mandatory unpaid meal break after 6 hours of work).
Duration: 1 years
Pay Rate: $90 $100 per hour
SCOPE OF SERVICES:
- Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment.
- Configure and test Emergency Communications network infrastructure.
- Technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York City’s Public Safety Answering Centers.
- Technical support for Text-to-911 (TT911) services, including inbound and outbound SMS, MMS and RTT technology and services.
- Technical support and oversight for vendor managed ESInet services and systems.
- Technical support for Public Safety Unified Communications systems and services.
- Technical support for all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics and third-party 911 communications.
- Triage and investigate incidents involving communication, infrastructure and service failures, including identifying root cause and remediation.
- Technical support for 911 and TT911 test environments within the 911 lab, validate test cases and results.
- Provide Emergency Communication technology asset management support and oversight.
- Coordinate technology deployments with 911 Originating Service Providers, neighboring jurisdictions and Emergency Communications Relay Centers.
- Oversight of vendors supporting emergency communications, telecommunications services, and infrastructure.
- Perform data and performance analysis associated with communications services.
MANDATORY SKILLS/EXPERIENCE
Note: Candidates who do not have the mandatory skills will not be considered
- At least 12 years of experience working in a data center or in the field supporting related work.
- 8 years of experience in network support, LAN/WAN troubleshooting.
- 8 years of experience in communications routing, transport, and delivery (Wireline, Wireless and VoIP).
- 8 experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.).
- Substantial knowledge of networking hardware and topologies.
- Substantial knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments.
- Substantial Knowledge of computing systems and hardware.
- Experience with LEC circuits termination and turn-up.
- Experience with Land-mobile-radio systems, P25 conventional and trunked networks.
- Experience with call routing, selective routing, trunking and location-based routing.
- Ability to perform physical work related to the job.
- Ability to follow detailed job documents.
- Must be willing to travel within the NYC region to meet customer SLA’s.
- Must be willing to work on-call, after hours and weekends when required.
- Strong oral, written, and presentation skills; ability to communicate in a credible and confident manner in clear, concise language.
DESIRABLE SKILLS/EXPERIENCE:
- Bachelor's degree from an accredited college in computer science or related area of study
- Experience with Emergency Communications infrastructure, systems, applications and related technologies
- Experience with DMS and ACD systems
- Experience with ANI / ALI services and functionality
- Experience with 9-1-1 Call Handling Systems
- Experience with NG9-1-1 ESINET call routing.
- Experience with SMS, RTT, TCC routing, SMS aggregation
- Experience with third-party emergency communication system integrations
- Experience with GIS and location-based identification systems
- Experience with 911 related TDOS and DDOS risk mitigation
Salary : $90 - $100
