What are the responsibilities and job description for the Food Runner & Server Assistant (Char Steak & Lounge)_Full-Time position at Strathallan Hotel, a Doubletree by Hilton?
QUALIFICATIONS & SKILLS
- Full-time with availability for evening shifts. Weekend availability required.
- 1 year experience preferred in similar environment or guest service role.
- A true desire to satisfy the needs of others in a fast paced environment.
- Refined verbal communication skills.
- Friendly, outgoing personality.
ESSENTIAL JOB FUNCTIONS
- Approach guest encounters in a friendly, service-oriented manner. Take an active role in understanding and anticipating guest needs to provide authentic and personalized service.
- Ensure a timely response to guest requests and address concerns beyond satisfaction.
- Keep workstations neat and clean while serving. Clean station at end of shift.
- Use proper food handling and serving techniques when transporting food. Ensure timely food delivery to maintain optimal food temperature. Visually check each dish to ensure nothing is missed.
- Assist restaurant staff with duties such as clearing and cleaning tables, filling water glasses, refilling drinks, returning dishes to the kitchen and proper placement of soiled linens and trash.
- Record in-room dining orders and prepare and deliver meals in accordance with steps of service. Collect service trays and accompanying items at the completion of the dining experience.
- Process guest checks in compliance with cash handling, credit card and room charge policies and procedures.
- Complete assigned side work and related cleaning duties.
- Report to work when scheduled and in proper uniform.
- Maintain a consistent professional and positive attitude when communicating with guests, vendors and associates.
- Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
- Any other tasks / duties as requested by management.
EOE/M/F/Vet/Disabled
Job Type: Full-time
Application Question(s):
- Are you available to work weekends and holidays?
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: One location
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