What are the responsibilities and job description for the Front Office Agent (Full-Time) position at Strathallan Hotel, a Doubletree by Hilton?
The Front Office Agent serves as a primary point of contact for all hotel guests and services, thoughtfully attending to guest needs and providing genuine care and comfort. The Front Office Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and responds to guest requests. The Front Office Agent impresses our guests with quality and timely service in a pleasant and friendly manner.
QUALIFICATIONS & SKILLS
- Full-Time with availability for day or evening shifts. Must be available weekends.
- Prior experience in similar guest service role preferred.
- A true desire to satisfy the needs of others in a fast-paced environment.
- Refined verbal communication skills.
- Friendly, outgoing personality.
- Organized and detail oriented with the ability to multi-task.
ESSENTIAL JOB FUNCTIONS
- Approach guest encounters in a friendly, service-oriented manner. Take an active role in understanding and anticipating guest needs to provide authentic and personalized service.
- Process guest check-ins/outs and assign rooms following the hotel’s rate structures, discounts and sell/upsell strategies. Assist guests with reservations and pre-register and block reservations as needed. Accommodate special requests when possible.
- Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety deposit boxes, additional guest room keys, transportation needs, etc.
- Ensure a timely response to guest requests and address concerns beyond satisfaction.
- Collect payment and follow proper guest check and payment policies and procedures.
- Report to work when scheduled and in proper uniform.
- Maintain a consistent professional and positive attitude when communicating with guests, vendors and associates.
- Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
- Any other tasks / duties as requested by management.
MC Management is an Equal Opportunity Employer: EOE Minorities / Females / Protected Veterans / Disabled. See additional legal notices and federal and state posters regarding employee rights at mcmanagementrochester.com. Requests for disability-related accommodation should be directed to the location you are applying to or the Human Resources Office at 585-546-1234.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Application Question(s):
- Are you 18 years of age or older?
- Are you available to work weekends and holidays?
- Please tell us about your interest in this position.
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
Salary : $17 - $18
