What are the responsibilities and job description for the Help Desk Specialist - Level 2 (Service Writer) position at Stratum Networks?
Stratum Networks is a rapidly growing information assurance and cybersecurity solutions
company that provides high-end network and security consulting to Department of Defense and Intelligence Community clients. We are looking for a talented and passionate candidate who would support one of our clients located in the Annapolis Junction, MD area.
CANDIDATES ARE REQUIRED TO HAVE AN ACTIVE TS/SCI WITH POLYGRAPH TO BE CONSIDERED FOR THE POSITION.
Job Description:
Salary: $74k - $101k depending on experience and contract.
Excellent benefits package, including up to 3 weeks paid vacation and 11 paid holidays. Eligible for health care (single and family) immediately. 401(k) plan with employer match available.
Required Skills, Experience, and Education:
Minimum education and experience level: High school/GED and seven (7) years of experience
Job Description:
- Conducting site surveys to gather pertinent information – barcodes, phone numbers, switch/card/port
- Reserving/ordering Phones for installations
- Creating spreadsheets/ CSV files that contain information for Central Office to program the devices
- Utilizing CMS for switch/card/port information
- Utilizing WireIT for Len Numbers & updating E911 information
- Writing WO’s that contain Disco/Install line items for Central Office personnel
- Creating DEF sheets within SupportIT
- Providing floor prints for installer
- Creating cut-sheets for Central Office/Installer
Excellent benefits package, including up to 3 weeks paid vacation and 11 paid holidays. Eligible for health care (single and family) immediately. 401(k) plan with employer match available.
Required Skills, Experience, and Education:
Minimum education and experience level: High school/GED and seven (7) years of experience
Required Clearance: Candidate must have a TS/SCI polygraph clearance
STRATUM NETWORKS OVERVIEW:
Stratum Networks is a rapidly growing information assurance and cybersecurity solutions
company with expert knowledge of implementing secure infrastructure, providing security
integration, development, assessment and training solutions. Our high-end network and security consulting to Department of Defense and Intelligence Community clients create robust, secure network infrastructure, policies, and procedures for local and global, terrestrial and satellite Networks.
As leading experts in their fields, our certified and highly experienced network, software
development, IT support and security professionals are able to provide the necessary design,
implementation, and consulting services to meet the demanding requirements of mission-critical networks. To learn more, visit www.stratumnet.com.
Stratum Networks, Inc is an equal opportunity employer, who participates in E-Verify. All
qualified applicants will receive consideration for employment without regard to race, color,
national origin, gender, religion, age, disability, veteran’s status, or any other classification as
required by applicable law.
Salary : $74,000 - $101,000
