What are the responsibilities and job description for the Operations Manager position at Stratus Building Solutions?
Company Description
Stratus Building Solutions is a leader in providing green commercial janitorial services focused on health and environmentally-conscious cleaning. Our services include using state-of-the-art UV-C light equipment, HEPA filters, and Green Seal Certified chemicals to ensure a healthier environment for customers and employees. Based in Eldersburg, MD, we offer comprehensive green cleaning solutions that comply with LEED standards. We also offer franchising opportunities for various investment levels, helping entrepreneurs start their own green cleaning business.
Entrepreneur Magazine’s #1 fastest-growing franchise brand (#23 business overall). Stratus fosters an environment where passion meets purpose. Here, you will find more than a job; you will discover a community driven by innovation, collaboration, and a shared commitment to excellence. We offer opportunities for personal growth, professional development, and the chance to make a meaningful impact with our Unit Franchise Owners and our local community. Our supportive culture and diverse team ensure that everyone feels valued and empowered to succeed.
Stratus Building Solutions is passionate about driving positive change and making a difference in the world through the commercial cleaning industry. Whether it’s through groundbreaking innovation, sustainable practices, or empowering our employees and communities, we are committed to leaving a lasting impact. Our passion fuels our drive to constantly push the boundaries, challenge the status quo, and strive for excellence in everything we do.
Role Description
This is a full-time hybrid role for an Operations Manager located in Eldersburg, MD, with some work-from-home flexibility. The Operations Manager will oversee daily operations, manage the cleaning accounts, ensure compliance with green cleaning standards, and maintain client satisfaction. Responsibilities also include scheduling, training, procurement of eco-friendly supplies, and coordinating with clients to tailor services to their needs.
Responsibilities
- Cultivate relationships with both Stratus clientele and franchisees.
- Address and resolve client complaints.
- Conduct quality audits to maintain high service standards.
- Facilitate the startup of services for new clients.
- Manage transfers of service between franchisees.
- Quote and sell one-time services to existing clients.
- Train new franchisees.
- Conduct quarterly meetings with franchisees.
- Build and maintain consultative relationships with key clients, industry partners, and stakeholders to foster long-term business partnerships
- Stay up to date on industry and market trends, competitive landscapes, and emerging technologies to identify innovative business opportunities
- Collaborate with internal teams, including Franchise Business Consultants, Office Managers, and the Regional Director to learn about the client's needs, position Stratus’ comprehensive solutions, and deliver a seamless transition of trust with the operational partner – the Franchise Owner
- Be a part of a culture that values innovation, agility, and teamwork
- Some nights and weekends based on need for account transfers and training of franchisees.
Qualifications
- Drivers licence
- Commercial cleaning experience
- Bilingual- English and Spanish
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Stratus Building Solutions Corporate.
Job Type: Full-time
Pay: $35,000.00 - $50,000.00 per year
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: Hybrid remote in Sykesville, MD 21784
Salary : $35,000 - $50,000
