What are the responsibilities and job description for the Service Technician position at Stratus?
Overview
Job Summary: The Service Technician is responsible for performing tasks related to customer service orders for the service and repair of various types of signage and support structures. Primary responsibilities include servicing a range of interior and exterior signs, including but not limited to directional, wayfinding, neon, channel letter, LED message centers, price signs, post & panel signs, and ADA-compliant signs. The Service Technician must prioritize safety, quality, and productivity while maintaining a professional, customer-focused demeanor. Familiarity with installation techniques, construction, and relevant codes is essential
Our Exceptional Benefits Plan includes:
- Supportive & Friendly Culture
- Manage national accounts for Fortune 500 companies
- Medical, Dental, Vision coverage options
- Flexible Spending & Health Savings Accounts
- Company paid Life Insurance
- 401k with Employer Contribution
- Company paid Short/Long Term Disability
- Generous Paid Time Off program Holidays
- Career Growth Opportunities and Career Mapping
- Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program (Non-Union employees), Identity Theft Protection, Critical Illness Plans, Commuter Benefits and various employee discount offerings from our Vendors
- Per diems available when traveling
Stratus is one of the nation’s largest brand implementation companies. We are made up of 1,100 employees nationwide who roll up their sleeves, dive into the details and bring our clients’ brands to life! We deliver versatile solutions for some of the nation’s largest and most recognized brands. From exterior signage & interior branding to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.
Responsibilities
- Assist the Service Manager/Install Manager in servicing and repairing signs and support structures.
- Complete all service orders dispatched by the Service Manager/Install Manager, ensuring all paperwork such as work orders and material lists is properly filled out.
- Load and unload signs, pipe, and related materials.
- Perform general maintenance on company trucks and equipment, ensuring vehicles and equipment are well-maintained, clean, and secure.
- Demonstrate precision and attention to detail in all work activities.
- Maintain a clean and organized work environment, including proper storage of materials and equipment when not in use.
- Exhibit professionalism in the workplace and on job sites.
- Be flexible with work hours, including availability for overtime as needed by management.
- Attend required meetings and training sessions as needed.
- Protect and care for all company resources.
- Ensure housekeeping duties are performed, including cleaning up all debris from installation activities and storing materials and equipment properly.
- Be available for extended travel to job sites both in-state and out-of-state.
Qualifications
Education, experience, certifications
- Must be at least 21 years of age for insurance purposes.
- High school diploma or G.E.D. preferred.
- Ability to read, write, and perform math tasks.
- 2 years of experience in interior and exterior sign installation.
- Experience with a variety of signs, lighting fixtures, electrical signs, and custom-designed architectural décor.
- Ladder Truck or Bucket Truck experience.
- Apprentice Electrician License or eligibility for an Apprentice Electrician License.
- Light construction and vinyl wrap experience preferred.
- Proficiency with standard measurements and measuring devices such as tape measures and squares.
- Valid driver’s license with a good driving record.
Physical Requirements:
- Ability to regularly lift and manipulate heavy objects, up to 80 pounds, with the assistance of equipment like dollies, forklifts, or cranes as needed.
- Must be able to push/pull, climb, stoop, kneel, stand, or crawl as necessary to perform job tasks such as loading/unloading materials or servicing signs.
- Comfortable working at heights up to 130 feet or more, including on rooftops and sides of high-rise buildings.
- Must work in extreme weather conditions, from summer heat to winter cold.
Work Environment:
- Exposure to very loud noise levels regularly.
- The employee will encounter various conditions while performing essential duties.
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