#ChangeMakers

Ready to make an impact?

We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.

We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution – we do things differently than others

We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful “can-do” attitude.

#WeChangeDentistry every day. Be part of it.

Salary: $26.44 - $28.85 / Hourly.. The final pay for this position will vary based on geographic location and candidate experience relative to what the company reasonably anticipates for this position.

Summary of Position:

This position operates within the Bay Materials Sales & Marketing Department. The Customer Service Department is the company’s front line for communicating and connecting with our various customer groups. Every day we work diligently to provide excellent service and support to clinician offices, dental/orthodontic labs, aligner manufacturing companies, and international distributors.

Communications and data entry tasks include product usage questions, order entry, arranging shipping details and documents, assuring timely order fulfillment, and problem solving.

Essential Functions and Duties:

• Handle inbound and outbound customer contacts (e.g., phone, email, online chat) to provide excellent customer service.
• Outreach to established and potential customers to assist sales and marketing efforts.
• Enter and track sales orders via a variety of software apps (e.g., SAP) to assure timely product delivery and accurate order tracking information.
• Update sales order data in Bay Materials’ accounting and order tracking systems.
• Initiate RMA (Return Material Authorization) documents and track product returns from customers
• Record weekly customer service productivity and efficiency and customer satisfaction data.
• Collect, analyze and interpret customer feedback through surveys, reviews and direct interactions
• Work closely with marketing, sales and product teams to create campaigns that increase customer engagement and align customer experience initiatives with marketing goals
• Assist in new product roll-outs with innovative customer engagement strategies
• Monitor and respond to customer interactions on social media platforms
• Attend and contribute to team and company meetings to stay up to date on relevant information and quality system documentation.
• Creation and maintenance of orders, order scheduling onward processing
• Contribute to continuous improvements within the Customer Service department.
• Complete training required for this position.

Non-essential Functions and Duties:

• Other duties as assigned by a manager or supervisor.
• Continually increase knowledge of orthodontics, industry trends, and company processes
• Know and communicate our corporate vision and mission to our customers and the various other business entities we interact with daily.

Physical Attributes:

• Observe and hear warning signs and signals within all areas of the company.
• May type on a computer, using a computer mouse and computer monitor for up to 8 hours at a time.
• Will be working in a fast-paced, team environment.
• May lift up to 20 lbs.

Work Environment:

• Work is performed in an office and manufacturing environment.
• The employee may occasionally be exposed to dust.
• The noise level in the work environment is usually quiet to moderate.
• Will work in a fast-paced, team environment.

Minimum Qualifications:

• High School Graduate or GED equivalent.
• 1 years’ experience in a customer service role, with a strong focus on customer satisfaction.

Preferred Qualifications:

• Excellent communication skills, both verbal and written, with the ability to effectively interact with customers and internal teams
• Strong computer skills, including MS Office applications (Excel, Word, Outlook)
• Experience with SAP order entry/accounting system.
• Problem-solving and decision-making abilities to address customer issues and resolve conflicts.
• Able to handle a high volume of both inbound and outbound call, chat and email traffic.
• Organizational skills to manage customer records and accounting tasks.
• Work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

Whether you’re looking to build your career, improve your health, or brighten your SMILE, we offer generous benefits to help you achieve your goals.

• Very Competitive total compensation plans
• A 401(K) plan to help you plan for your future with an employer match
• Great health, dental and vision insurance packages to fit your needs to ensure you’re happy and healthy. Straumann contributes a healthy portion towards employees’ premium.
• Generous PTO allowance - plenty of time to recharge those batteries!

Please understand that we do not need external support by recruiting agencies and consultants to fill this vacancy. Thank you for respecting this.

Videos To Watch

https://youtu.be/3lq5BLAvIdQ

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Employment Type: Full Time

Alternative Locations: United States : Fremont (CA)

Travel Percentage: 0%

Requisition ID: 16740