What are the responsibilities and job description for the Technical Training Manager position at Stream-Flo Industries?
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This position can be based out of Houston or Edmonton
Key position functions include :
Manage the development of a comprehensive training program for service technician employees and customers to ensure a high level of quality and professionalism.
Manage the delivery of required training to personnel in Canada, USA, and Latin America. (Classroom oriented training but not exclusive to, can include the use of online platforms for meetings)
Support the training activities of new and existing field service personnel on the operation and field maintenance of existing product lines and other related equipment to ensure a high level of competency.
Maintain training resources library, including a directory of electronic and hard copies of all training modules, tests, power points, cutaways, posters, and other pertinent information.
Participate in the development of new training tools and programs.
Establish an annual budget and travel schedule for technical training department.
Provide management with updates on training sessions and quarterly progress reports.
Ensure that training meets product line requirements (competency based) so that trainees are trained and qualified in procedures, policies and practices in the field and shop.
Evaluate trainees, trainers and generate training reports.
Perform system audits and identify corrective actions to address training deficiencies.
Perform product demonstrations for customers.
Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals in consultation with line managers.
Develop individualized training and development plans to address deficiencies.
Deploy a wide variety of training methods.
Maintain a keen understanding of training trends, developments and best practices.
Optimizing training processes for efficiency.
Select and manage resources, including working with both internal employees and training vendors to develop and deliver training.
Manage the technologies and technical personnel required to develop, manage and deliver training.
Preferred candidates will possess a combination of the following qualifications :
Minimum 8 years related experience in wellhead products and associated services. Additional project management skills are an asset.
Comprehensive experience in design, development and management of training programs.
Minimum 5 years of delivering classroom training or technical / sales presentations in a boardroom setting.
Related post-secondary education or equivalent combination of education and experience.
Self-motivated, good organizational abilities, and able to work independently.
Strong customer service skills. (internal and external)
Proficiency with Microsoft applications. (word, excel, outlook, power point)
Track record in designing and executing successful training programs.
Familiarity with traditional and modern training methods. (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)
Ability to plan, multi-task and manage time effectively.
Knowledge of learning and development best practices.
Excellent written and oral communication skills. Fluent English with an ability to write clearly and concisely for different audiences.
Stream-Flo offers a competitive salary, profit sharing and a comprehensive benefit program to prospective employees, as well as the opportunity to work in an entrepreneurial environment, characterized by continued growth and strong business results.
We thank all applicants for their interest. However, only those candidates identified for further consideration will be contacted.
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