What are the responsibilities and job description for the Business Technology Help Desk position at Stream Innovations Inc.?
Company Description
Stream Innovations Inc. partners with merchants to develop innovative, energy-efficient home improvement financing solutions. By leveraging our technology and credit expertise, we provide instant credit decisions at the point-of-sale. Our fully customizable finance solutions focus on affordability and ease of payment for consumers. Stream Innovations Inc. helps merchants increase business and simplify payment processes for completed projects.
Role Description
This is a full-time, on-site role for an Information Technology Help Desk Specialist located in Conshohocken, PA. The Help Desk Specialist will handle day-to-day tasks including troubleshooting technical issues, application support, and working with development team to support new feature rollout. The role involves assisting users with various IT-related problems and ensuring seamless technology operations within the organization.
Qualifications
- Proven ability to analyze problems, identify root causes, and implement effective solutions
- Excellent customer service abilities
- Excellent communication skills with the ability to translate technical issues into clear, user-friendly language
- Ability to work independently and in a team environment
- Curious and eager to learn new systems and technologies—someone who sees every issue as an opportunity to grow
- Experience in troubleshooting technical issues is a plus
The Benefits
- Full medical and dental insurance plans that can be tailored to you and your family’s specific needs
- Paid parental leave
- Ample paid vacation and holidays
- Access to the latest technology, such as laptops, and tablets that will help you reach your career goals faster and more efficiently
