What are the responsibilities and job description for the Information Technology Help Desk position at firstPRO, Inc?
The Help Desk Analyst is responsible for the day-to-day maintenance and support of various systems, which includes workstations, printers, mobile devices, etc. The Analyst is also tasked in identifying and troubleshooting application issues and issues resolution or escalation. This is a contract-to-hire role with compensation up to $30.00 / hr., based on experience. This role is 100% onsite, with three days in Bala Cynwyd, PA and two days in Broomall, PA per week.
Job Responsibilities
- Provide senior-level, second-tier support for hardware and software platforms.
- Maintain and support VPN, networking, and network engineering tasks.
- Implement, configure, maintain, and test new technologies.
- Handle hardware and peripherals, including printers and Zebra printers for FedEx labels.
- Address an average of 15-20 tickets per day, ensuring timely resolution.
- Identify root causes of service disruptions and manage escalations.
- Conduct operational fixes and proactive maintenance for service continuity.
- Troubleshoot and resolve issues reported by users and clients.
- Follow instructions accurately and step in as needed to ensure smooth operations.
- Coordinate solutions with internal teams and external vendors.
- Collaborate with Infrastructure and Development teams.
Required Qualifications
Salary : $30
