Service Coordinator

Join an outstanding team looking to grow. Come join us and enjoy your job!

Full benefits - health, dental, vision, 401k with company match, paid time off, paid holidays, Monday - Friday Schedule

Do you have exceptional communication skills? Are you self motivated and highly organized? Apply now!

Job Description
Stream RV is seeking a highly organized and communicative Service Coordinator to support our service department operations. This customer-facing role is responsible for handling inbound service inquiries, scheduling appointments, checking in customers, providing status updates, and maintaining accurate service documentation. The Service Coordinator plays a key role in ensuring a smooth customer experience while coordinating closely with the Service Manager and technicians.

Essential Job Functions

• Demonstrate consistent reliability and strong attendance to support daily service operations.
• Serve as the primary point of contact for service customers via phone and in-person.
• Customer Service - Deliver exceptional customer service by effectively communicating with customers, technicians, and staff. Keep customers informed about work progress and resolve any concerns.
• Schedule and check in service appointments, document customer concerns, and update work order status.
• Relay repair updates and estimate information from the Service Manager to customers.
• Assist with parts tracking, warranty claim submission, and occasional estimate preparation.
• Maintain accurate records and support the flow of communication between customers, technicians, and parts staff.
• Self-Direction: Complete tasks independently with minimal supervision while providing regular progress updates to supervisors or managers.
• Physical Capabilities: Possess manual dexterity in both arms and hands, able to lift and move up to 35 lbs.
• Record Keeping: Accurately read and transcribe data to maintain precise records.
• Valid Driver's License

Preferred Experience

• Typing speed of 50 WPM or higher and strong written communication ability.
• Proven verbal communication skills with both customers and internal teams.
• Detail-oriented and able to multi-task in a fast-paced environment.
• Prior experience in customer service or administrative role required.
• Experience in RV, automotive, or similar service-based industries is preferred but not required.
• Ability to work independently while coordinating effectively with team members.
• Must be comfortable with computer-based scheduling, customer records, and workflow tools

Working Conditions and Physical Requirements:

• Standing and Walking: Frequently stand and walk around the service area, parts department, gravel back lot, and outdoor retail display areas, including walking up grades of 15%.
• Sitting: Prolonged periods of sitting may be required when working on a computer, answering calls, and completing paperwork.
• Lifting and Carrying: Occasionally lift, carry, push, and pull items weighing up to 50 pounds.
• Bending, Stooping, and Kneeling: Occasionally required for accessing low shelves, file cabinets, or inspecting RVs and parts.
• Reaching and Handling: Frequently required to reach, handle, and use hands to operate office equipment.
• Climbing and Vehicle Operation: Frequently enter and exit RVs, travel trailers, and other vehicles, which involves climbing steps. Drive and park motorized vehicles as necessary.
• Visual Acuity: Required to read documents, computer screens, and inspect parts or RV components.
• Communication: Requires clear speech and hearing to communicate effectively.
• Manual Dexterity: Needed for typing, using a computer mouse, handling paperwork, and performing fine motor tasks.

Environmental Conditions:

• Exposure to both indoor office environments and outdoor service areas, which may involve weather extremes, dust, fumes, and noise.
• Wear job-appropriate attire and comply with all Stream RV, OSHA, and EPA safety standards.

Stream RV is located at : 171 Village Ct Creedmoor, NC 27522

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Typical start time (subject to change) :

• 7:30AM

Typical end time: (subject to change)

• 4:30PM

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• How many years of relevant experience do you have?

Ability to Commute:

• Creedmoor, NC 27522 (Required)

Work Location: In person

Salary : $20 - $24