What are the responsibilities and job description for the Call Center Representative - Remote position at Streamline Brands?

Job Description

Customer Service Representative

Company Overview

Streamline Brands is a leading provider of swim lessons and water safety education for children and adults. We operate a chain of 180 company-owned and franchised swim schools across the United States. Streamline Brands operations under multiple banners, including SafeSplash, Saf-T-Swim, SwimLabs, Miller, and Swimtastic.

Summary

The Customer Service Representative at Streamline Brands supports inbound customer service for new and existing customers of our swim programs. You’ll use sales and customer service skills to identify customer needs, enroll students into our swim programs, and provide support for existing swim lesson customers. The ideal candidate is a quick learner who is reliable and can create a seamless experience for customers between our locations and contact center.

This role offers flexible part-time and full-time work from home opportunities.

Responsibilities :

Engage with prospective and existing customers via phone, email, chat, and text to support their questions and requests about swim lessons.
Provide personalized service and solutions to identify swim level and enroll customers in swim lessons and drive customer satisfaction.
Process and document customer requests for enrollment changes in accordance with policy.
Communicate professionally with swim school locations and internal team members to solve customer requests and issues.
Maintain a positive, customer-focused attitude to enhance brand loyalty and satisfaction.
Maintain accuracy, security, and integrity of all customer information.
Meet all performance expectations including service, sales, quality, and attendance standards.

Requirements :

Customer focused mindset – provides a reliable, high quality customer experience through empathy, responsiveness, and curiosity.

Sense of accountability – takes responsibility for actions and learns from mistakes and feedback to continually improve

An aptitude for problem solving

Adapts readily to change

Strong communication skills, both verbal and written, with the ability to understand customer needs and effectively communicate personalized solutions

Ability to maintain regular attendance, work independently, and achieve goals in a remote setting

Technology requirements

Must have your own computer and headset

Internet with upload and download speeds over 50 Mbps.

Strongly Preferred :

1-2 years call center, sales, or customer service experience

Working knowledge of Microsoft Office software applications

Ability to speak and write Spanish

Required Education :

High School Diploma

Job Types : Full-time, Part-time

Salary : $16.50 per hour plus performance incentives

Benefits :

Full Time

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Paid Holidays

Full time and part time

Paid training

Work from home

Flexible hours

Opportunities for growth

Hours of Operation and Schedules :

Monday-Friday 7 am-7 pm MST, Saturday 730 am-3 pm MST, Sunday 8 am-1 pm MST

Variable schedules, regular weekend availability required

Salary : $17

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