Call Center Representative - Remote

Job Description

Customer Service Representative

Company Overview

Streamline Brands is a leading provider of swim lessons and water safety education for children and adults. We operate a chain of 180 company-owned and franchised swim schools across the United States. Streamline Brands operations under multiple banners, including SafeSplash, Saf-T-Swim, SwimLabs, Miller, and Swimtastic.

Summary

The Customer Service Representative at Streamline Brands supports inbound customer service for new and existing customers of our swim programs. You'll use sales and customer service skills to identify customer needs, enroll students into our swim programs, and provide support for existing swim lesson customers. The ideal candidate is a quick learner who is reliable and can create a seamless experience for customers between our locations and contact center.

This role offers flexible part-time and full-time work from home opportunities.

Responsibilities :

• Engage with prospective and existing customers via phone, email, chat, and text to support their questions and requests about swim lessons.
• Provide personalized service and solutions to identify swim level and enroll customers in swim lessons and drive customer satisfaction.
• Process and document customer requests for enrollment changes in accordance with policy.
• Communicate professionally with swim school locations and internal team members to solve customer requests and issues.
• Maintain a positive, customer-focused attitude to enhance brand loyalty and satisfaction.
• Maintain accuracy, security, and integrity of all customer information.
• Meet all performance expectations including service, sales, quality, and attendance standards.

Requirements :

Must have your own computer and headset

Strongly Preferred :

Required Education :

Job Types : Full-time, Part-time

Salary : $16.50 per hour plus performance incentives

401(k)

Paid training

Hours of Operation and Schedules :

Salary : $17