National Support Technician

Job Details Job Location COLUMBUS, MN Position Type Full Time Education Level High School   Salary Range $50,000.00 - $60,000.00 Salary / year Travel Percentage Negligible Job Shift Day Job Category Other Description

Change slows for no one. We all get a choice to either step out of the way and let uncertainty and opportunity go whizzing by or get out in front of it. At Street Smart, we team up with others bent on turning corners instead of cutting them. We are a team of technical and operational experts who relentlessly and intelligently merge on-demand safety equipment with the latest new-era technologies. We design, configure, deliver, and support traffic safety equipment solutions and pioneering technology integrations for road repair, construction projects large and small, security and events across North America.

Street Smart continues growing at an accelerated pace due to the Street Smart Way of doing business and expanding into growing markets. We believe in treating our customers and team members as stakeholders in the business instead of a means to an end. Due to our continued growth, we are seeking a motivated and growth-oriented person to join our team as a National Tech Support in Columbus, MN. This position is an exempt, full-time role with flexible hours, and reports to the Security Camera Operations Manager. Overnight and out-state travel is occasionally required.

This is an onsite position at our Columbus, MN location.

The National Tech Support Specialist is responsible for providing high-level technical support to customers across the country, ensuring the smooth operation of hardware, software, and network systems. This role involves troubleshooting technical issues, offering solutions to complex problems, and guiding customers through the resolution process. The National Tech Support Specialist acts as a liaison between customers and the technical team, providing expert advice, conducting remote diagnostics, and escalating issues when necessary.

Some of the key responsibilities include :

Over the phone and on-site technical support and troubleshooting for the fleet equipment

Customer service focus for parts and shipping of parts to customers.

Provide support for portable traffic control equipment including; PTS, CMS, DSL, TA, TM, Security Camera Trailer, etc.

Supporting smart work zones as needed

Ensures that tickets are closed in a timely manner to meet department goals, improve response times, and maintain high levels of customer satisfaction.

General maintenance and repairs of fleet as needed

Other duties as assigned.

This could be a great fit for you if you possess :

Documented success within traffic engineering or a related role

Strong interpersonal and communication skills (both written and verbal)

Strong analytical and problem-solving skills

Ability to be self-directed and highly motivated with minimal supervision

Excellent customer communications, interaction, and problem-solving skills

Required Qualifications

Education : High school diploma or equivalent

Experience : 1-2 years of customer service experience that includes issue resolution

Computer skills and proficiency, especially with Microsoft Office, and Salesforce products.

Valid driver's license and ability to qualify for a DOT medical card to drive a Commercial Motor Vehicle

Preferred Qualifications

Education : Bachelor's degree

Physical and Mental Demands

The National Tech Support Specialist is predominantly an office-based role, but may at times require assisting with the transportation, set-up and deployment of Security Camera Trailers and other equipment. The primary physical and mental demands include :

Remains in a stationary position (sitting or standing) 50% of the time.

Constantly operates a computer and other office equipment, such as a scanner, copy machine and printer.

Communicates with others in their area of expertise, both internally and externally. Exchanges accurate information in these situations.

Frequently moves equipment and supplies weighing up to 30 pounds typically, but at times up to 50 lbs.

Occasionally, the individual in this position will need to stand, reach, bend, stoop, and kneel.

Specific vision abilities required by this job include normal vision.

The office environment will have normal lighting and climate control tolerances.

Additionally, the office setting will have moderate noise exposure, i.e., business office with computers, printers, and light traffic.

Travel conditions may involve being in an aircraft or automobile for extended periods of time.

Work is mostly in a home office for at least 40 hours a week.

We go beyond Point A to Point B service and do the hard yards for our customers. But more importantly, we do it right for the people we work with. In addition to a 100% company paid medical and dental plan for individuals, we have worked hard to reduce premiums for couples and families.

In addition to working with an industry-leading team, a few of the benefits to working at Street Smart include :

Career advancement opportunities

Company incentive plan with quarterly payouts based on individual and company performance

Health benefits, with eligibility on the 1st of the month following your date of hire :

3 medical plans to choose from, including two high deductible health plans (HDHPs) and one PPO plan

Health Savings Accounts (when enrolled in a HDHP), with Street Smart contributing $1000-$2000 depending on your plan

Dental and vision plans with low employee premiums.

Health and Dependent Flexible Spending Accounts

100% company paid Short-Term and Long-Term Disability Insurance

100% company paid life insurance at 1.5x your base salary

401(k) retirement savings plan, with eligibility on the 1st of the month following your 30th day of employment. Street Start matches 100% of the first 3% employees contribute and 50% of the next 2% of contributions.

11 paid holidays

3 weeks of PTO to start (year one is pro-rated based on start date)

Informal dress code

Company-provided cell phone

Tuition reimbursement

What We Value :

Lead from the Front - We never settle for 'good enough.' We continually push ourselves to be better. We rethink, adapt, and innovate solutions at speed - and on the move.

Grind the Hard Yards - We've built a reputation for doing what it takes to deliver success for our customers. We do the hard yards to understand their challenges so we can spot opportunities and provide solutions that make it easier to unleash the potential of their business.

Do it Right - We care about our work, the people we work for, and the people we work with. We take pride in the job and celebrate our successes together. We don't cut corners because what we do saves lives.

Since 1999, Street Smart has been at the forefront of smarter, safer work zones and security innovation. Today, we design, configure, deliver, and support traffic safety equipment solutions and pioneering technology integrations for road repair, construction projects large and small, and events across North America.

If your ambitions drive you to turn corners and deliver success for customers, please reach out to apply.

Street Smart Rental, LLC is an equal employment opportunity employer. Street Smart Rental, LLC's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws. Street Smart Rental, LLC also prohibits harassment of applicants or employees based on any of these protected categories.

Salary : $50,000 - $60,000