What are the responsibilities and job description for the Customer Service Representative (Remote) position at Stress Free Auto Care?
Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. We're a VC-backed company with a rapidly expanding footprint (currently at 18 stores, with plans to hit 45 by 2025). Our mission is simple : make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry!
Job Overview
Stress-Free Auto Care is a modern, tech-enabled shop that believes taking care of your car should be an easy and stress-free experience. We're seeking energetic, positive-minded technicians who embrace challenges with enthusiasm and prioritize guest satisfaction above all else.
Benefits
Competitive Base Pay : $15 / hr
Paid Time Off (Sick & Vacation)
Annual Paid Holidays (6)
Medical, Dental & Vision Insurance
401(k) w / 4% Matching
Employee Referral Program
Fully Remote Opportunity
This position is available to start ASAP. Apply today!
Responsibilities
Engage with customers, documenting and providing advice on customer needs using our established workflow. Coordinate and dispatch work orders to stores as needed.
Advise on services, parts, and maintenance packages that align with customer needs and preferences.
Address customer inquiries regarding service outcomes, providing detailed explanations and recommendations to maximize customer satisfaction.
Educate customers on potential cost-saving opportunities, warranty protections, and maintenance plans to enhance their vehicle's performance and longevity.
Manage and maintain accurate records of customer interactions, sales activities, and service appointments using our CRM system.
Communicate updates to customers regarding changes in service timelines and vehicle readiness.
Never miss an opportunity to help customers
Qualifications
Proven experience in sales or customer service, preferably within the automotive industry.
Strong communication skills with the ability to engage confidently and persuasively with customers.
Demonstrated ability to work independently in a fast-paced environment while delivering exceptional customer service.
Knowledge of automotive repair and maintenance services, including familiarity with service packages, parts, and warranty programs.
Proficiency in CRM software and basic computer skills.
Meet or exceed the National Average Typing speed, based on Words Per Minute of 40 or above
Strong phone presence and experience handling dozens of calls per day
Ability to multi-task, prioritize, and manage time effectively
Excellent verbal and written communications skills
Ready to Elevate Your Career? If you're interested in joining a supportive team that values your skills and dedication, we'd love to hear from you! Apply today to help us redefine automotive care.
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