BSA Operations Supervisor

Description

The BSA Operations Supervisor is responsible for leading the department’s BSA analysts, including the administration of daily work, training and mentoring of team members, evaluation of performance, and the implementation of the team’s goals and objectives.

PRINCIPLE DUTIES AND RESPONSIBILITIES

1. Assigns and directs work, establishes team goals, evaluates employee performance, and resolves issues.
2. Applies in-depth knowledge of the Bank’s business lines, systems, and product offerings to optimize monitoring and investigative functions, and identifies the updates needed for new products and services.
3. Performs secondary review of regulatory forms, to ensure quality and accuracy before filing with governmental agencies.
4. Assists with the management of daily operations and prioritization of work to maintain regulatory timeframes and service levels.
5. Provides training, direction, and mentoring to employees.
6. Develops and maintains procedures, and provides recommendations for improved processes, investigation methods, risk mitigation, and efficiency.
7. Creates performance goals and deadlines to align with the overall objectives of the department and the company.
8. Assists in developing operational strategies, critical measurements, and reporting.
9. Conducts quality assurance reviews to ensure team member training and performance meets required standards.
10. Assists in investigative work as needed, and provides analysts with guidance on their decisions.
11. Maintains a high level of sensitivity and confidentiality in all interactions with internal and external resources.
12. Interacts with internal and external resources effectively, and maintains a high level of sensitivity and confidentiality.
13. Leads special projects and initiatives as assigned.
14. Performs other duties as assigned.

Qualifications

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree or combination of equivalent education and work experience, required.
• 5 years’ of experience in BSA/AML, fraud, analysis or account monitoring, required.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to develop others and build collaborative relationships.
• Strong analytical and conceptual thinking skills, with the ability to independently solve problems and make decisions, and organize and express ideas clearly.
• Ability to proactively identify potential concerns and act on them appropriately to resolve issues.
• Comprehensive knowledge of BSA/AML regulatory requirements, fraud risks and monitoring and investigation techniques.