Medical Interpreter/Care Navigator

Description

STRIDE Community Health Center is a 501(c)(3) Federally Qualified Health Center (FQHC) with a 30-year history of providing primary care and other health-related services in a community-based setting. Established in 1989 in response to the primary health care needs of the medically indigent population in suburban Denver, STRIDE Community Health Center has one of the largest population base of any FQHC in Colorado and provides primary care, dental, pharmacy, behavioral health, health education, care coordination, patient navigation, pharmacy, and outreach and enrollment services in accordance with its mission.

Medical Interpreter Care Navigator 

Summary

Supports and helps create positive physical and behavioral health outcomes for newly arriving refugees. The Medical Interpreter/Care Coordinator (MI/CC) will be able to interpret and translate complex medical information to patients who speak a foreign language, preferably Pashto & Dari. To ensure the complete understanding of medical information between medical staff and patients. To translate a wide range of medical information that includes medical conditions, treatment options, follow-up appointment details, billing, and insurance. They also accompany patients during office visits and provide information. The MI/CC will also be sure to coordinate the delivery of services to patients; including collaborating with care team staff to ensure patient’s screening appointments and facilitates with external partnerships and community organizations under the direction of the Refugee Health Program Manager

Essential Duties and Responsibilities 

• Fluency in a foreign language medical interpreters need to be fluent in at least two foreign languages that are frequently spoken by patients that visit Strides for refugee screenings and other medical services.
• Knowledge of medical terminology an up-to-date knowledge of medical terminology and procedures is essential to communicate with doctors, nurses, and medical staff, and to relay that information correctly to the patient
• Translation skills are important for a medical interpreter to accurately transfer tone, style, and cultural elements of information from one language to another
• Interpersonal skills good interpersonal skills are a prerequisite for this job, as medical interpreters need to connect to and interact with people from different cultural backgrounds
• Communication skills medical interpreters must be good at listening, speaking in a clear and respectful manner, and interpreting nonverbal communication and body language
• Phone etiquette: phone calls are often a large part of the medical communication process, and medical interpreters need excellent telephone etiquette to do their jobs effectively.
• Create new patient charts within EHR for newly arriving refugees.
• Tracking RedCap referrals consistently
• Schedules and facilitates all medical and BHP screening appointments including coordination of pre-screening appointments with Refugee RN when needed.
• Schedules and facilitates interpretation services for screening days.  
• Coordinates and communicates closely with resettlement agencies about screening day logistics (i.e., scheduling, transportation, interpretation services etc.).
• Attends all staff meetings and all other meetings as assigned.

We Offer $22.00 -$28.00 hourly including:

• Medical, Dental, and Optional Vision Insurance.
• Paid-Time-Off (PTO) and paid holiday!
• Company Paid Life Insurance, short term, and long-term disability.
• A 401K retirement savings plan & match!
• Flexible Spending Account (FSA) and Dependent Care options.
• Tuition reimbursement
• And more!

Qualifications

Education and Experience

• Medical interpretation certification required. Or must have certification within 3-6 months of hire.
• Minimum of 3 years of interpretation in medical field. Background in medical services.

Knowledge, Skills and Abilities

• Have a demonstrated ability to work effectively.
• Poses certification for medical interpretation.
• Ability to interact positively and build rapport with co-workers, patients, and external contacts.
• Ability to handle sensitive information ethically and responsibly.
• Ability to protect the confidentiality of patient, employee and business information.

Miscellaneous Requirements

1. COVID-19 Vaccination
2. Annual Influenza Vaccination

Material and equipment directly used:

• Computer, Microsoft Office products, Electronic Medical Records system and internet.
• Copier, printer, scanner, fax machine and calculator.
• Multi-line telephone.
• Video and telephone conferencing equipment.
• Other office equipment as needed.

Material and equipment directly used:

• Cell phone and Computer, iPad, printer, multi-line telephone systems, fax machine, copy machine, calculator, and all Microsoft Office products including Outlook, Excel, and the internet.

Working environment/physical activities:

• Office environment within a clinical setting. Moves about the office environment and to other locations. Moves objects up to 25lbs and 50lbs occasionally. Communicates information to others. Discerns/analyzes information from others to assist in decision making. Enters data into computer programs via computer, mouse, and keyboard.

Join Us. Together We Improve lives.

STRIDE verifies employment authorization including, eligibly for employment, education, license, and certification, etc.

A successful candidate will live STRIDE ICARE values:

Integrity doing the right thing even when no one is watching.

Compassion meeting the patient where theyre at with empathy.

Accountability doing what we say were going to do.

Respect showing attention to human dignity.

Excellence having a growth mindset; striving to learn more and practice continuous improvement.

STRIDE recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our organization. STRIDE is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, genetic information, or veteran status. STRIDE does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations when they do not impose an undue hardship on the organization.

In an aim to help keep our patients, staff, and communities safe, STRIDE requires that all hired employees be fully COVID-19 vaccinated and to obtain an annual flu shot. STRIDE CHC employees are also required to be screened for tuberculosis and to complete a PPD test.

Salary : $22 - $28