STRIDE Fitness Studio Sales Manager

STRIDE FITNESS West End is seeking an experienced Sales Manager to oversee sales and member experience for our studio located in Nashville. Similar position available for KINRGY Belle Meade

STRIDE Fitness is a dynamic, high intensity interval training concept, delivering a total-body cardio and strength workout designed for every fitness level and led by STRIDE certified coaches. Using state-of-the-art Woodway treadmills, customized weight benches and MyZone heart rate monitors, STRIDE Fitness offers a fun, supportive and inclusive workout experience. We are passionate about empowering our team and members to strive for more, and we’re looking for a Studio Sales Manager to lead and grow our membership base.

POSITION: The Studio Sales Manager is responsible for driving membership sales, leading the front-desk team, and ensuring exceptional customer experience. This role requires a proactive, results-driven leader who can foster community engagement, execute sales strategies, and help maintain a vibrant, high-performing studio culture.

REQUIREMENTS

• 2 years of retail sales or fitness sales experience, preferably in a boutique studio or wellness environment, as well as experience successfully supervising employees

• Confident in generating personal sales, managing and driving revenue and training Sales Associates

• Proven track record of meeting/exceeding sales targets

• Ability to work independently and collaborate with Studio Owner and corporate staff

• Must be fluent in English and have excellent communication and strong interpersonal and customer service skills in person, on the telephone and via email and text

• An affinity and passion for fitness, health and wellness

• Proficiency in CRM tools and Microsoft Office; experience with fitness software is a plus

• Professional, punctual, reliable and neat

• Trustworthy and ability to handle confidential information

KEY RESPONSIBILITIES

• Meet or exceed monthly membership and revenue goals through strategic sales initiatives

• Work with Operations Manager to schedule/participate in Grassroots Marketing partnerships on a weekly basis to drive new guest traffic (in-studio & and out-of-studio events)

• Develop a high energy culture through contests and incentive-based motivation

• Work with Head Coach to maximize capacity utilization via scheduling optimization and promotions

• Manage Sales Associates weekly schedule

• Participate in studio, regional and system-wide meetings and trainings as needed

• Work closely with Studio Owner and corporate staff to ensure health and profitability of the studio

• Build strong relationships with members, ensuring satisfaction and retention

• Address customer inquiries, feedback, and concerns promptly and professionally

• Ensure that all front desk systems are followed (member check-in, telephone/email/text inquiries, delinquent account procedures, customer care calls, document scanning, etc.)

• Manage studio sales KPIs and reporting, review monthly performance with studio owner

• Enforce corporate policies, sales practices, systems and processes

• Provide and maintain the highest level of customer service

PHYSICAL REQUIREMENTS

 The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of the job

 May be required to sit or stand for up to four hours at a time. May be required to reach with hands and arms. Must be able to bend, lift, kneel, and drive a car. May be asked to occasionally lift up to 50 pounds.

 Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and the ability to adjust and focus

 Must be able to effectively hear in person and via telephone

COMPENSATION & BENEFITS

• This position offers a competitive base salary; based on experience & performance

• Monthly Commission paid on personal sales

• Monthly bonus opportunity, based on performance

• Dynamic and supportive team environment, with opportunities for professional growth and development