What are the responsibilities and job description for the IT HELP DESK ADMINISTRATOR position at Stride Healthcare Management LLC?
Job Summary:
StrideCare, a healthcare multi-specialty physician group, is seeking a skilled Help Desk Administrator / Jr. Systems Administrator to provide technical support and assistance to our clients and end-users. The ideal candidate will be responsible for responding to customer inquiries, diagnosing, and troubleshooting technical issues, maintaining correct user licensing, and resolving problems to ensure customer satisfaction. The Help Desk Administrator / Jr. Systems Administrator will work closely with our team to deliver prompt, efficient, and effective technical support to healthcare clients.
Job Duties and Responsibilities:
- Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
- Provide technical assistance and support for hardware, software, and network related issues.
- Diagnose and troubleshoot technical issues related to computer systems, applications, and hardware.
- Collaborate with other members of the IT team to resolve complex technical problems and escalate issues as needed.
- Install, configure, and maintain hardware and software for end-users, including laptops, desktops, printers, and mobile devices.
- Provide training to end-users on basic technical issues and software applications.
- Assist in development of new Policy and Procedure.
- Manage multiple facilities and vendors related to the IT environment.
- Document technical issues and resolutions in a help desk ticketing system.
- Follow up with customers to ensure that technical issues have been resolved and customer satisfaction is achieved.
- Manage and maintain inventory of hardware and software assets.
- Participate in IT projects and initiatives as needed.
- Assist with system administration tasks such as configuring servers, managing backups, and performing routine maintenance tasks.
- Monitor system performance and security and perform proactive maintenance tasks as needed.
- Adhere to HIPAA regulations and security policies to maintain patient confidentiality and data security.
Qualifications and Education Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2 years of experience in a help desk or technical support role, preferably in the healthcare industry.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Experience with remote desktop support and virtualization technologies.
- Knowledge of network protocols, switches, and routers.
- Strong customer service skills and ability to work effectively with customers of all levels.
- Excellent communication skills, both verbal and written.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Availability to travel 15%, all within Texas.
- Experience with help desk ticketing systems and ITIL practices is a plus.
- Familiarity with Linux, Windows, and cloud-based technologies is a plus.
StrideCare offers a total rewards benefits package that includes:
- Major medical insurance
- Dental and vision
- 401k
- Long- and short-term disability
- PTO
- Paid holidays
- No weekends, evenings, nights, or holidays (paid holidays)
- Excellent work - life balance (Monday - Friday work schedules)
- Employee Assistance Program and more!
