What are the responsibilities and job description for the Bilingual Clinical Patient Onboarding Specialist position at Stride MD?
Job Overview:
The Patient Onboarding Specialist plays a vital role in improving patient care through remote health monitoring technologies. This position is based in our Miami Beach, FL endocrinology office and may require occasional travel to other South Florida offices for coverage. The ideal candidate will be bilingual in English and Spanish to effectively support a diverse patient population. The Specialist is responsible for the implementation, management, and monitoring of Patient Monitoring (RPM) systems, including Continuous Glucose Monitors (CGM) and Blood Glucose Monitors (BGM). This role involves collaboration with healthcare providers and direct engagement with patients to ensure optimal use of these devices for better health outcomes.
Key Responsibilities:
- Build strong relationships with patients, providing bilingual support to ensure they feel confident using RPM devices.
- Set up, configure, and manage RPM devices, such as glucometers, blood pressure monitors, and other health monitoring equipment.
- Provide thorough training and ongoing support to patients on proper device usage in both English and Spanish.
- Monitor patient data collected from RPM devices and prepare detailed reports for healthcare providers.
- Collaborate with providers to interpret patient health data and inform care decisions.
- Coordinate and schedule patient follow-ups, troubleshooting sessions, and routine device maintenance.
- Troubleshoot technical issues with RPM devices and facilitate repairs or replacements when necessary.
- Accurately document patient interactions and device data in Electronic Health Records (EHR).
- Ensure continuous patient support and system functionality for optimal health monitoring.
Qualifications:
- Required: Bilingual in English and Spanish.
- Experience in healthcare, medical technology, or remote patient monitoring preferred.
- Technologically proficient with a strong understanding of health monitoring devices and data interpretation.
- Excellent communication skills for patient and provider interactions in both languages.
- Familiarity with EHR systems and health data management.
- Empathy-driven, patient-focused approach to care delivery.
Additional Skills:
- Ability to work independently while managing multiple patient interactions and tasks.
- Experience with remote care technologies is a plus.
- Strong organizational skills and meticulous attention to detail in documentation and data management.
This is an exciting opportunity for a bilingual professional passionate about healthcare and technology to make a meaningful impact on patient outcomes through innovative remote monitoring systems.
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