What are the responsibilities and job description for the Call Center Representative position at STRIKER BRANDS LLC?
Job Summary
We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle incoming calls, address customer inquiries, and assist with various requests while ensuring a positive experience. The ideal candidate will possess strong communication skills and a commitment to delivering high-quality customer service.
Responsibilities
- Answer incoming calls promptly and professionally, providing accurate information to customers.
- Assist customers with inquiries related to products or services, resolving issues efficiently.
- Maintain detailed records of customer interactions and transactions in our database.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Collaborate with team members to enhance service delivery and improve processes.
- Stay updated on company policies, procedures, and product knowledge to provide accurate information.
- Utilize medical terminology when necessary to assist customers in medical-related inquiries (if applicable).
- Perform data entry tasks as required to ensure customer information is up-to-date.
Skills
- Strong phone etiquette and excellent verbal communication skills.
- Proven customer service experience with the ability to handle challenging situations professionally.
- Familiarity with medical office terminology is advantageous but not required.
- Basic computer skills with the ability to navigate software applications efficiently.
- Strong attention to detail for accurate data entry and record keeping.
- Ability to communicate clearly and effectively with diverse populations.
Join our team as a Call Center Representative and contribute to creating outstanding customer experiences!
Job Type: Full-time
Pay: $18.95 - $19.53 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Required)
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Required)
Ability to Commute:
- Hudson, WI 54016 (Required)
Ability to Relocate:
- Hudson, WI 54016: Relocate before starting work (Preferred)
Work Location: In person
Salary : $19 - $20