Career Coach Manager

Description

ORGANIZATIONAL OVERVIEW

STRIVE is a national leader in workforce development solutions, empowering individuals to discover their best future selves through innovative, evidence-based career training and holistic, lifelong support. STRIVE partners with employers, funders and community organizations to close gaps in workforce needs and help local economies thrive. Founded in East Harlem, NY, in 1984, STRIVE has grown from its roots to now offer programs in locations across the country.

For more than 40 years, STRIVE has been a catalyst for economic change and prosperity in underserved communities. Our tuition-free skills and job readiness training, one-on-one support and lifetime personal coaching prepare students for careers in high-growth industries such as healthcare, construction and logistics. With a proven pathway to possible, 80% of STRIVE students graduate, 76% attain employment and 70% retain employment long-term.

Looking to the future, STRIVE has embarked on an ambitious ten-year growth plan to increase its impact in more locations nationwide, aiming to serve up to 10,000 individuals each year by 2033.

We meet individuals where they are, providing free programs tailored to adults 18 , including those impacted by the justice system. At STRIVE, there is always a path forward. See why STRIVE has been the pathway to possible for more than 40 years in our 3-minute mission video. 

POSITION SUMMARY

The Career Coach Manager is responsible for leading a team of Career Coaches in providing comprehensive support and guidance to STRIVE students. Under the direction of the Managing Director, this role ensures that students successfully navigate systemic social barriers and gain access to education, training, and employment opportunities. The Career Coach Supervisor will oversee coaching strategies, program implementation, and student engagement while ensuring compliance with program objectives and performance metrics.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leadership and Supervision

• Supervise and provide direct support, ensuring effective strategies are implemented.
• Monitor team performance, provide feedback, and facilitate professional development opportunities.
• Conduct regular team meetings to discuss progress, challenges, and best practices.
• Ensure consistency in coaching practices and adherence to program goals.
• Liaison to program managers of external funding sources or government contracts.
• Flexibility to travel between STRIVE locations and partner locations.

Program Coordination and Development

• Oversee career coaching services to ensure students receive guidance on job readiness, skill development, and employment strategies.
• Collaborate with program staff to enhance student assessments, goal setting, and career planning.
• Develop strategies to improve student retention, participation, and long-term engagement.
• Implement best practices for career coaching and case management to maximize student success.

Coaching and Support Services Oversight

• Ensure Team effectively assess student strengths, barriers, and needs related to employment.
• Review and refine career development plans, goal-setting strategies, and job readiness preparation.
• Provide support and guidance to Career Coaches in managing caseloads and addressing student challenges.
• Monitor referrals to community resources for housing, childcare, clothing, and other supportive services.

Data Management and Compliance

• Prepare reports for government contracts including compiling, analyzing data related to job training and employment outcomes.
• Assist with the preparation and submission of retention reports to funders.
• Oversee the accurate collection and reporting of student progress and outcomes in Apricot or other performance management systems.
• Administer the distribution of metro cards to clients who are enrolled in hard skills training. Including maintain records for reporting, documenting and distribution.
• Ensure compliance with program policies, eligibility requirements, and funding guidelines.
• Conduct periodic reviews of case notes, reports, and data entries for accuracy and completeness.
• Prepare and submit required reports on program performance and student success metrics.

Retention and Employer Engagement

• Lead and coordinate with Employment Specialists to track student employment retention and gather employer feedback for the team.
• Develop strategies to maintain communication and follow-up with program graduates for up to two years.
• Support initiatives to enhance long-term student success and workforce engagement.
• Foster relationships with employers, training providers, and community organizations to enhance job placement opportunities.

Additional Responsibilities

• Represent the program at community events, resource fairs, and networking opportunities.
• Identify new opportunities to improve service delivery and student engagement.
• Perform other duties as assigned.

QUALIFICATIONS

• Bachelor’s degree in social work, psychology, vocational rehabilitation, workforce development, or a related field (or equivalent experience).
• Minimum of 4 years of experience in career coaching, workforce development, case management, or a related field.
• Minimum of 2 years of supervisory experience preferred.
• Strong leadership and team management skills.
• Excellent verbal, written, and interpersonal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and case management software (Apricot preferred).
• Experience working with individuals facing multiple barriers to employment, including justice-involved individuals and those in crisis.
• High level of organization, attention to detail, and ability to manage multiple priorities.
• Ability to travel between boroughs.
• Ability to work independently and as part of a team in a fast-paced environment.
• Commitment to empowering individuals through education, training, and employment opportunities.

Location: In-person Monday – Friday in our NYCs located in Harlem and Brooklyn.

STRIVE offers a rich benefits package that includes:

Health insurance 

Dental insurance 

Life insurance 

Flexible Spending Accounts (FSA) 

Pre-tax Commuter Benefits Program 

401k with employer match 

20 days of PTO (pro-rated for part-time employees) 

Sick leave 

Up to $500 annual professional development reimbursement  

Paid holidays (including week of Christmas) 

Early closing each Friday during the Summers  

And numerous additional benefits! 

STRIVE considers applicants for all positions without regard to: race; color; religion; gender; national origin; age; sexual orientation; marital or veteran status; the presence of a medical condition, genetic information or handicap, unrelated to performing the tasks of the job; or any other legally protected status.

Salary : $70,000 - $80,000