What are the responsibilities and job description for the Director of Operations position at Strive International Inc.?

ORGANIZATIONAL OVERVIEW

STRIVE is a national leader in workforce development solutions, empowering individuals to discover their best future selves through innovative, evidence-based career training and holistic, lifelong support. STRIVE partners with employers, funders and community organizations to close gaps in workforce needs and help local economies thrive. Founded in East Harlem, NY, in 1984, STRIVE has grown from its roots to now offer programs in locations across the country.

For more than 40 years, STRIVE has been a catalyst for economic change and prosperity in underserved communities. Our tuition-free skills and job readiness training, one-on-one support and lifetime personal coaching prepare students for careers in high-growth industries such as healthcare, construction and logistics. With a proven pathway to possible, 80% of STRIVE students graduate, 76% attain employment and 70% retain employment long-term.

Looking to the future, STRIVE has embarked on an ambitious ten-year growth plan to increase its impact in more locations nationwide, aiming to serve up to 10,000 individuals each year by 2033.

We meet individuals where they are, providing free programs tailored to adults 18 , including those impacted by the justice system. At STRIVE, there is always a path forward. See why STRIVE has been the pathway to possible for more than 40 years in our 3-minute mission video.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operational Leadership and Oversight :

Develop and implement efficient operational processes and systems to improve the organizational effectiveness.
Monitor and evaluate operational performance to identify areas for improvement.
Collaborate closely with administrative support staff across STRIVE's network to maintain and enhance operational consistency across all sites.
Partner with the CFAO and senior leadership to ensure that operational functions support the organization's strategic goals and long-term vision.
Assist in providing operational insights to inform planning and decision-making.
Assist in the planning and coordination of internal and external meetings, including staff retreats, ensuring all logistical details such as travel and accommodations are secured. Collaborate with the Special Events Manager as needed.

Policy Development and Standard Operating Procedures (SOP) :

Lead the development, documentation, and implementation of policies and standard operating procedures (SOPs) throughout STRIVE, that ensure consistency, efficiency, and compliance across the organization.

Regularly review and update policies to reflect best practices and ensure alignment with organizational goals and regulatory requirements.

Provide staff training and support to ensure adherence to policies and operational standards.

Facility and Office Management :

Collaborate with appropriate departments to safeguard the maintenance and management of physical office spaces, ensuring all regional offices are functional, safe, and compliant with health and safety standards.

Manage vendor relationships and support the procurement of office supplies, furniture, and equipment to ensure offices are fully equipped to support workforce development programs, while identifying and implementing cost-saving measures to maintain operational efficiency.

Lead efforts to ensure that each office is set up to provide optimal services, including managing office space and facilities as the organization expands.

Collaborate with site leadership and the administrative / operations team to conduct routine safety drills for staff and students.

Develop and implement comprehensive emergency action plans for all operating sites, ensuring preparedness and safety protocols are in place for various emergency scenarios.

Opening New Offices :

Partner with the CFAO in opening new regional offices by managing office space and facility lease agreements, coordinating logistics, gathering necessary documentation, and ensuring compliance with local regulations. Collaborate with legal, finance, and other departments to ensure all documentation and requirements are in place for the successful launch of new offices.

Work with facilities to ensure a smooth transition and integration of new offices into the organization's operational framework.

Coordinate with HR to ensure adequate office space and resources are available for staff as part of workforce planning.

Compliance and Risk Management :

Ensure the organization's operations comply with federal, state, and local regulations, as well as industry standards.

Lead efforts in risk management, identifying potential operational risks and developing mitigation strategies.

Conduct regular audits of operational processes and facilities to ensure compliance and identify areas for improvement.

Additional duties as required.

QUALIFICATIONS

Bachelor's degree in Business Administration, Non-Profit Management, Public Administration, or a related field. Master's degree preferred.

Minimum of 7 years of progressively responsible experience in operations management or workforce development, including at least 5 years in a leadership role.

Experience managing regional teams and supporting multiple offices, with a proven ability to implement operational improvements and maintain consistency across locations.

Proven track record of opening and managing new office locations, including coordinating logistics, procurement, and compliance activities.

Strong background in financial management, budgeting, and resource allocation.

Strong leadership, interpersonal, and team management skills, with the ability to drive performance and build cohesive teams.

Excellent organizational and project management skills, with a focus on achieving operational efficiency and consistency.

Exceptional written and verbal communication skills, capable of engaging with diverse stakeholders, including staff, senior leadership, vendors, and external partners.

Proficiency with Microsoft Office Suite, project management software, and CRM systems.

In-depth understanding of facility management and operational requirements for multiple locations.

STRIVE offers a rich benefits package that includes :

Health insurance

Dental insurance

Life insurance

Flexible Spending Accounts (FSA)

Pre-tax Commuter Benefits Program

401k with employer match

20 days of PTO (pro-rated for part-time employees)

Sick leave

Up to $500 annual professional development reimbursement

Paid holidays (including week of Christmas)

Early closing each Friday during the Summers

And numerous additional benefits!

Location : This position will be in-person a minimum of two days per week at STRIVE New York's office in East Harlem.

STRIVE considers applicants for all positions without regard to : race; color; religion; gender; national origin; age; sexual orientation; marital or veteran status; the presence of a medical condition, genetic information or handicap, unrelated to performing the tasks of the job; or any other legally protected status.

Salary Description

95,000-$115,000

Salary : $95,000 - $115,000

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