What are the responsibilities and job description for the Client Relationship Manager (Tampa, FL) position at Strive Pharmacy?
Company Overview
Before we opened Strive Pharmacy we were unsatisfied with the current state of the pharmaceutical industry. Most of the current pharmaceuticals only offer a one size fits all approach and often come with unwanted and potentially dangerous side effects. We found that through compounding we can offer a much more personalized solution to medicine.
Through this we have been able to help patients get the results they are seeking for their personal needs. After years of working for corporate chains we took the risk and opened Strive Pharmacy. We are dedicated to providing a better experience for each customer and clinic that we work with. Come see the Strive difference.
Our Mission
We're flipping the script with personal medicine. We strive to interrupt an industry that has been closed to personalized care, accessibility, and nuance for too long. We strive to shift a reactive view of self-care and ignite a proactive baseline-shifting approach to health for all. 'The human element' is our crux and catalyst, driving all that we do, whether we're interacting with patients, providers, or practices. We're here to partner with those ready for a change. More than a compounding pharmacy, we're on a mission to positively disrupt healthcare as we know it. Strive is about more than medicine. Strive is about striving for the personal side of healthcare.
The Client Relationship Manager (CRM) is responsible for managing and nurturing relationships with the company's customers to ensure their satisfaction and retention. This role involves acting as a liaison between customers and internal teams to guarantee that customer's needs and goals are met effectively. The CRM will focus on service delivery, customer satisfaction, and operational efficiency.
Location: Tampa, FL onsite 5 days/week
Key Responsibilities:
- Develop and maintain strong relationships with key clinic stakeholders (Tier X).
- Act as the primary point of contact for assigned clinics, ensuring clear and effective communication.
- Provide timely and accurate information to clients regarding products, services, and policies.
- Conduct regular meetings with clinics to review their needs, satisfaction, and service delivery.
- Provide updates such as delays, new product launches, and any news related that could directly affect their business. Service Delivery and Operational Efficiency:
- Coordinate with internal teams to ensure timely and accurate delivery of services to patients/clinics.
- Educate clients on best practices and product features to enhance their experience and usage.
- Monitor and optimize operational processes to enhance service quality and efficiency.
- Address and resolve clinic issues and operational challenges promptly by pairing with the Client Experience Manager
- Collaborate with internal teams (e.g., data entry, customer service, product development, and shipping) to ensure client requirements are understood and met.
- This can include meetings with lab departments to give projections for products over time to guarantee sufficient inventory.
- Gather client feedback to understand their satisfaction levels and areas for improvement.
- Implement changes based on client feedback to enhance service delivery.
- Conduct clinic satisfaction surveys and report findings to senior management.
- Active pharmacy technician license in the state you are located in/will be working out of
- Active national pharmacy technician certification (PTCB/ExCPT) or be willing to obtain one within 6 months of employment (at your own expense)
- Minimum of 2 years of hands-on experience in a pharmacy setting
- Exceptional customer service abilities, with a focus on patient care
Preferred:
- Strong verbal and written communication
- High level of professionalism and adherence to workplace etiquette
- Superior organizational skills, with attention to detail and efficiency
Benefits/ Perks
Strive Pharmacy provides a comprehensive benefits package that encompasses various perks such as employer paid healthcare coverage available after 30 days of employment, the choice of an FSA/HSA, a voucher for new hire scrubs (if applicable), parental leave, a 401(k) plan with matching contributions, and the benefit of weekends and holidays off. FREE COMPOUNDED MEDS to employees and immediate family members.
Culture
At Strive, culture plays a fundamental role in shaping our workplace atmosphere. Beyond our exceptional benefits package, we foster a sense of community. Throughout the year, we arrange various holiday potlucks and festive celebrations. Strive is committed to promoting both personal and professional development, striving for our employees to excel and grow in every aspect of their lives, both within and outside of the workplace.
EEO
Strive Pharmacy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws.
Disclaimer*** Please do not call the pharmacy location with questions about your application or interview. A talent acquisition partner will reach out to you.
