What are the responsibilities and job description for the Scheduling Coordinator position at Strong Smiles Pediatric Dentistry?
* Great career opportunity with plenty of growth potential! *
Pediatric Dental Practice looking for a charismatic individual to join our team as a Scheduling Coordinator for our growing practice. The ideal candidate should have a positive attitude, excellent prioritization skills, pay careful attention to detail, and have an enthusiasm for relating to people both in person and over the phone. A desire for personal interaction and the ability to follow through with projects will lead to success in this job! This position is responsible for scheduling all appointments, maintaining the schedule and establishing rapport with patients, parents, fellow team members and members of the community.
Applicant must be a team player, enjoy customer service and able to multitask in a fast-paced environment. Please apply by emailing your resume and cover letter.
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Required)
Computer Skills (Required)
Hourly pay of $15-19/hr based on experience
Office hours are Monday, Wednesday, and Thursday, with a few select Tuesdays 7:00am-4:30pm during the school year and 7:30am-4:00pm during the summer months. Approximately 30 hours a week.
PRIMARY DUTIES
-Greet patients in a warm and friendly manner both in person and on the phone
-Schedule patient appointments following documented scheduling protocols and goals
-Maintain the schedule, confirm patient appointments
-Work with the clinical team to identify appropriate gaps for scheduling emergency patients
-Answer telephone calls and respond to inquiries professionally and with exceptional customer service
-Communicate with patients with appropriate scripting
-Follow-up on all missed appointments and fill canceled appointments
-Organize and maintain all electronic filing systems for quick retrieval of information
-Scanning documents into patient charts
-Uploading patient information into patient charts
-Creating family files and properly assigning relationship and patients status to family members
-Participate in daily and monthly staff meetings
-Assist with the implementation of practice marketing strategies such as asking for referrals and reviews
-Managing the referral intake process:
-Follow-up on referrals and get all patients scheduled
-Obtaining and importing relevant x-rays and patient info from referral sources
-Keep front office and waiting area clean and organized to ensure a positive first impression for patients
-Assist back office during exceptionally busy schedule, or if short staffed
Job Types: Full-time, Part-time
Pay: $15.00 - $19.00 per hour
Benefits:
- Retirement plan
Schedule:
- 8 hour shift
Work Location: In person
Salary : $15 - $19
