Enrollment Advisor

Essential skills, abilities and expectations:

• Communicate clearly and professionally in both written and verbal form
• Maintain a high level of customer service with both internal and external customers
• Maintain a professional code of conduct, including professional language, actions and attire
• Maintain confidentiality of matters pertaining to students, parents, and co-workers
• Acknowledge and accept direction from school leadership
• Demonstrate willingness and desire to work and collaborate with students, parents, co-workers and the general public
• Prioritize work and handle multiple tasks while working independently
• Remain organized and plan well
• Ability to work from the Chandler, AZ office in order to effectively collaborate with the team.
• Work well under pressure, pay attention to detail, meet deadlines and deal with difficult situations while maintaining composure, professionalism, and a positive attitude.
• Examine data analytically, showing excellent reasoning and problem-solving skills as it relates to continuous improvement
• Commit to professional and personal growth
• Embrace a culturally diverse environment
• Know and be proficient in Microsoft Office programs
• Adapt to change while conveying professionalism
• Excellent phone etiquette in a call center environment
• Able to quickly establish rapport with prospective students/parents and gain commitment regarding the steps and procedures needed to complete the enrollment process.
• Work under pressure; pay attention to detail; meet deadlines; deal with difficult individuals while maintaining composure and professionalism
• Meet quantitative and qualitative performance expectations and requirements

Primary duties and responsibilities:

• Make the first student/parent contact a positive and personal experience

• Document all contact, conversation notes, and other important information in the Student Information System concerning student/parent
• Respond to all inquiries from students and parents regarding enrollment policies and procedures as quickly as possible
• Advise student and parents on enrollment eligibility requirements and resolve concerns that may arise
• Set clear expectations and deadlines on every call with parents and applicants
• Follow up with parents and students who have missed enrollment deadlines
• Verify that all enrollment paperwork, including the application, is complete and valid
• Determine student commitment, motivation and potential challenges they might encounter while attending Primavera or any of our other partner school you are servicing
• Complete the enrollment process for all potential students including walk-ins
• Consistently review and follow up with all students and parents in your database
• Help other enrollment advisors if students/parent call and their advisor is not available. Send an email documenting transaction to the prospective students advisor and document in the system
• Other duties as requested

Education & Experience:

• High School Diploma or G.E.D
• Minimum of one year of customer service experience preferred, ideally in an educational environment

Physical Requirements & Work Environment:

• General office environment.
• Work is generally sedentary in nature but may require standing and walking for up to 80% of the time. 
• The working environment is generally favorable, lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The company will provide equal consideration to all qualified applicants for employment without regard of race, religion, color, sex, gender, national origin, age, veteran status, marital status, or disability protected by law.