What are the responsibilities and job description for the Customer Service Representative position at Structural Technologies?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills. This position is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering outstanding customer experiences.
Duties
- Respond promptly to customer inquiries via PHONE, then email, or chat, ensuring a high level of service.
- Provide accurate information regarding products and services
- Assist customers with order processing, quoting and scheduling.
- Maintain detailed records of customer interactions and transactions through our systems.
- Analyze customer feedback to identify trends and areas for improvement.
- Collaborate with team members to resolve complex issues efficiently.
- Uphold company standards for phone etiquette and professionalism in all communications.
Requirements
- Proven experience in customer service or customer support roles is preferred.
- Strong data entry skills with attention to detail.
- Excellent phone etiquette and communication skills.
- Experience with customer service is an important plus.
- Ability to analyze information effectively and provide solutions to customer issues.
- Strong problem-solving skills and the ability to work independently as well as part of a team.
- A positive attitude and a commitment to delivering exceptional service.
- Bilingual (Spanish) will be an important plus
Join us in creating memorable experiences for our customers while developing your career in a supportive environment!
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
Experience:
- Customer service: 1 year (Required)
Language:
- English (Required)
Ability to Commute:
- Doswell, VA 23047 (Preferred)
Ability to Relocate:
- Doswell, VA 23047: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $18
