Front Office Coordinator (Sales Operations)

Structured has an immediate opening for a detail-oriented and dynamic individual to join our team as a Front Office Coordinator - Sales Operations located in Clackamas, Oregon.

As part of our team, you'll provide high-level administrative support to the internal Sales Operations practice. You’ll collaborate closely with our Purchasing team members to assist in verifying the accuracy of incoming and outgoing sales orders and completing other various data entry tasks related to internal Sales Operations and Purchasing processes.

(Must be able to work on-site in Clackamas, Oregon five days a week. Must maintain a valid driver’s license and motor vehicle insurance.)

About Structured

Structured Communication Systems is a leading information technology consultancy and systems integrator. We are experts at architecting and implementing secure and reliable solutions for delivering business applications, ensuring business continuity, enhancing data center performance and efficiency, enabling mobile workers, securing information assets, and providing information security and governance.

What You Will Do

• Provides administrative support to the Sales Operations team including preparing plans, reports, letters, spreadsheets, and presentations, primarily via the Microsoft365 Suite and Salesforce.com platforms.
• Assists with sales order/purchase order processes, including verifying accuracy of information, data entry, record maintenance, and supporting document management.
• Analyzes and tracks orders for Sales Operations activities utilizing designated accounting software.
• Monitors purchase order progress to ensure timely delivery and communicates with customers regarding expectations.
• Contacts customers to obtain, verify, and update account information as needed.
• Assists in resolving customer order issues as directed and communicates effectively with internal teams to address and resolve any issues.
• Enters, transcribes, records, stores, and maintains information in written or electronic form for the Sales Operations team operations.
• Supports Sales Operations meetings by tracking project milestones, helping resolve issues, and monitoring progress of assigned tasks as directed.
• Builds and maintains relationships with key internal and external business contacts.
• Acts as a liaison between internal clients (e.g., account executives, engineers, management, customer service) and external clients as directed.
• Coordinates and schedules conference rooms for internal teams, vendors, and opportunities, as required.
• Answers telephones professionally and direct calls to the appropriate employee.
• Provides backup support for coordinating and facilitating travel needs for various personnel such as hotel, flight and car rentals and prepares other travel related documentation, as required.
• Provides backup coordination of marketing events and ticket distribution.
• Follows current policies and procedures for tracking activities in the CRM tool, Salesforce.com.
• Additional duties as assigned.

Competencies

• Promotes and maintains a high standard of customer service at all times.
• Ability to maintain strict confidentiality.
• Excellent verbal and written communication skills.
• Strong organization and time management capabilities and exceptional attention to detail.
• Demonstrated ability to work in a fast-paced, deadline-driven environment.
• Ability to maintain and continually develop accurate product and application knowledge.
• Strong interpersonal skills, including communicating, fostering, and maintaining relationships with internal teams, customers, prospective customers, and vendors.

Education and Experience

High school diploma or equivalent, or five years related experience and or training; or equivalent combination of education and experience within customer service.

• Knowledge of fundamental principles and processes for providing personal services and a customary understanding of order processing and data entry procedures are a plus.
• Working knowledge of Sage 100 and familiarity with Salesforce or other CRM tools is preferred.

Compensation: $20.00 - $26.00 per hour

How do I Apply?

If you, or anyone you know, is interested in joining the Structured team, please submit your application and resume by visiting our website at: https://structured.com/employment/job-application/

Benefits: Our organization provides a full compensation package that facilitates development and growth. The benefits package includes medical, dental, vision, group life and AD&D insurance, and long and short-term disability coverage and 401(k). We also provide training on mutually agreed upon professional goals through a combination of self-study courses, formal training, and on-the-job training. Obtaining industry-based certifications is highly encouraged.

*** We are interested in all qualified candidates that are eligible to work in the United States. However, we are not able to sponsor visas. ***

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Will you now or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
• Are you legally authorized to work in the United States?

Ability to Commute:

• Clackamas, OR 97015 (Preferred)

Work Location: In person

Salary : $20 - $26