What are the responsibilities and job description for the Customer Service Manager position at Strukmyer Medical | Inc. 5000 Company?
Company Description
Strukmyer Medical, an Inc. 5000 Company, is a cutting-edge medical manufacturing company based in Mesquite, TX. Specializing in contract manufacturing of Converting, Compounding, and Collagen products, we offer one-source design, engineering, contract manufacturing, packaging, and regulatory support to our clients.
Role Description
This is a full-time on-site role for a Customer Service Manager at Strukmyer Medical. The Customer Service Manager will be responsible for ensuring customer satisfaction, managing customer service operations, providing customer support, utilizing analytical skills, and maintaining effective communication with clients and team members.
Qualifications
- Customer Satisfaction and Customer Support skills
- Customer Service Management experience
- Analytical Skills
- Effective Communication skills
- Strong problem-solving abilities
- Previous experience in a customer service role
- Strong excel skills needed to translate forecasting to production planning
- Bachelor's degree in Business Administration or related field
- Full time onsite role. No work from home options are available
This role will work closely with a seasoned sales leader at Strukmyer, learn what it takes to be in sales and provide an opportunity for growth into a sales role at our company.