What are the responsibilities and job description for the Dealer Services Representative position at STS Technical Services?
Location: Milwaukee, Wisconsin
Employment Type: Full-Time
STS Technical Services is seeking a highly motivated Dealer Services Representative to join our Customer Support Center (CSC) team. As a frontline representative, you will serve as the primary point of contact for our dealer network, responding to inquiries, troubleshooting issues, and providing excellent customer service. The CSC operates during weekdays, evenings, and weekends, and the ideal candidate must be flexible to work shifts including evenings and Saturdays.
Key Responsibilities- Respond to a variety of inquiries while making decisions and solving problems with or without established methods.
- Document customer problems and requests clearly and completely while meeting pre-established metrics.
- Interact professionally with stakeholders via multiple communication channels (written and verbal).
- Work with internal teams to promptly resolve problems, identify trends, and improve service quality.
- Meet or exceed minimum performance metrics for customer service quality, as monitored weekly, monthly, and yearly.
- Collaborate with internal stakeholders to conduct research, gather data, and solve complex customer inquiries.
- Continuously improve knowledge of Vehicle Parts, Accessories, General Merchandise, and other Harley-Davidson programs and procedures.
- Minimum of 3 years of experience in an automotive, motorcycle, or recreational vehicle industry (training available for the right candidate).
- Experience in technical customer service, account management, wholesale customer relationship management, call center, or order system management.
- Demonstrated ability to effectively communicate, influence, and resolve issues via various methods (telephone, email, face-to-face).
- Ability to work collaboratively with team members to solve problems that may not have an established resolution method.
- Strong communication and problem-solving skills.
- Ability to thrive in a fast-paced, customer-focused environment.
- Technical aptitude to understand and troubleshoot complex inquiries.
- Ability to handle multiple tasks simultaneously and prioritize effectively.
At STS Technical Services, we pride ourselves on providing excellent support for the aerospace and automotive industries. Join a team where your expertise is valued, and you'll have the opportunity to contribute to the success of a renowned company while working in a dynamic, fast-paced environment. Enjoy a flexible shift schedule, competitive pay, and opportunities for professional growth.
Compensation- Competitive salary based on experience
- Full-Time Benefits: Paid Time Off (PTO), Health Insurance, 401(k)
STS Technical Services is a premier provider of staffing and workforce solutions. With a strong presence across industries such as aerospace, automotive, and manufacturing, STS Technical Services connects talented professionals with leading companies, fostering growth and success across the globe. Our customer-first approach ensures that we meet every challenge with expertise and commitment.
STS Technical Services is an equal opportunity employer.
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