What are the responsibilities and job description for the Dealer Services Representative position at YOH Services LLC?
Dealer Services Representative
Category: Call Centre & Customer Service
Employment Type: Contract
Reference: BH-381319
Dealer Service Representative
needed for a contract
opportunity with Yoh's client located in Milwaukee WI..
The Dealer Services Representative works as an integral part of the Customer Support Center to field dealer calls and questions. The CSC is open weekdays, evenings and weekends. Qualified applicants must be willing and able to work a flexible shift including evenings and Saturdays.
Top Skills Should You Possess:
- Has a minimum of 3 years of experience within an automotive, motorcycle, or recreational vehicle type industry. However, were willing to train the right candidate that has familiarity with our industry and has been in a similar role.
- Has experience in technical customer service/account management, wholesale customer relationship management, call center, and/or order system management
- Pay Rate - 15.50
- Respond to a variety of inquiries while making decisions and solving problems with or without established methods.
- Responsible for troubleshooting and providing clear and complete documentation of customer problems and requests, as well as meeting pre-established metrics.
- Interact professionally with a variety of stakeholders via various communication channels (written and/or verbal).
- Work with stakeholders to promptly and accurately resolve problems and identify and communicate trends.
- Continually meet or exceed minimum pre-established metrics for customer service quality as monitored on a weekly, monthly, and yearly basis.
- Work with multiple internal stakeholders to access available information, conduct research or gather data to solve complex customer inquiries and problems.
- Demonstrate and continuously improve knowledge of all Vehicle, Parts & Accessories, General Merchandise and other programs and procedures.
- Has a minimum of 3 years of experience within an automotive, motorcycle, or recreational vehicle type industry. However, were willing to train the right candidate that has familiarity with our industry and has been in a similar role.
- Has experience in technical customer service/account management, wholesale customer relationship management, call center, and/or order system management.
- Has demonstrated ability to effectively communicate, influence, and resolve issues using various methods (telephone, email, face-to-face, etc.).
- Has the ability to work with team members to solve problems that may not have an established resolution method.
Opportunity is Calling, Apply Now!
Recruiter: Claudia Holley
Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here!
Estimated Min Rate: $10.85
Estimated Max Rate: $15.50
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.
Salary : $16
