What are the responsibilities and job description for the On-Call Customer Center Attendant: 48445 position at STS Technical Services?
The On-Call Customer Center Attendant supports the meal services provided at the Customer Center and the Concierge team. This employee is expected to be customer-oriented, respectful, discreet, friendly, and very organized.The On-Call Customer Center Attendant position requires proactivity, attention to detail, the ability to read social cues, and good people skills that help anticipate customer needs and provide them with a great experience.
Job Duties : Buffet Service :
Set up meeting rooms for buffet-style lunches with China, silverware, glasses, utensils, and disposables
Re-plate some meals that come from the caterers on Embraer platers
Serve breakfast, lunch, and snacks to designated meeting rooms
Clear the meal service, reset the area with dishes
Load the dishwashers and hand wash delicate items
Polish and ensure all dishes are spotless; put clean dishes away
Clean the kitchen working area
Abide by food safety standards to ensure the safety of our customers Plated Dining Services :
Set up the dining room for plated service
Serve meals and take drink orders
Clear and reset the room once service is concluded
Load the dishwashers and hand wash delicate items
Polish and ensure all dishes are spotless; put clean dishes away
Clean the kitchen working area
Abide by food safety standards to ensure the safety of our customers Stock :
Restock consumable supplies in all meeting rooms, mini fridges, coffee carts, buffet credenzas, etc.
Maintain the kitchens and stock areas organized and clean
Check and keep track of expiration dates of supplies
Nicely arrange snack baskets for customer meetings Organization and Cleanliness :
Maintain the kitchen and work area clean and organized
Help the lead server clean coffee pots, coffee machines, microwaves, fridges, coffee makers, and so on
Notify the lead and supervisor of any broken / missing / damaged crystal ware and serve ware items so replacements can be purchased
Ensure dishes are clean when setting up for customer use
Notes :
Due to the nature of the work, you may be required to stay on your feet for long periods of time
Embraer will provide the uniform
Other duties may be assigned
Professional personal presentation and hygiene are required
Basic Qualifications :
Education :
High School diploma completed
Valid food handling certificates (or similar) are required
Restaurant or hospitality-related certificates preferred Experience :
Minimum of 3 years demonstrated experience in the restaurant and / or hospitality industry
Excellent oral communication skills
Basic knowledge of MS Office applications
International / intercultural experience preferred Knowledge, Skills & Abilities :
Ability to calmly work under pressure while maintaining a professional demeanor
Ability to be detail-oriented and resourceful in a customer-focused environment
Ability to anticipate customers and guests’ needs
Bilingual language skills preferred but not required
Working Conditions / Environment / Special Requirements :
Ability to work in a safe, professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations
Employees will be subject to random drug and alcohol testing under FAA regulations
Professional appearance and demeanor to support business needs
Formal and business casual attire required; uniform will be provided
Availability for both traditional and nontraditional business hours
General Commitment for All Employees :
Commitment to company values and compliance with department norms, policies, directives, and procedures
Incorporate Lean and P3E processes and concepts into daily activities
Strive for continuous improvement in processes and procedures
Honor and protect confidential and proprietary documents and information
Satisfy work schedule requirements
About STS Technical Services :
STS Technical Services is a Top 100 Staffing Firm that’s partnered with some of the largest names in the aerospace, manufacturing, defense, and industrial industries.Our professional recruitment teams place talented individuals in exciting career opportunities at client locations worldwide.If you want to speak directly to a recruiting professional, please call 1-800-359-4787. STS Technical Services is an equal opportunity employer. #IndeedSTS
