What are the responsibilities and job description for the Fulfilment Operations Supervisor position at StubHub?
Job Description
Job Description
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
The Fulfilment Operations team is responsible for enabling the seamless delivery of live event tickets from the seller to the buyer. Ticket delivery solutions for live events are rapidly evolving and we expect our ticket delivery solutions to be the best in the industry. The Fulfilment Operations team handles the toughest problems and informs our product and strategic roadmap to ensure we offer the best experience to our fans.
We are looking for a driven Fulfilment Operations Supervisor who is obsessed with solving problems. You should combine strong people management skills, an analytical mindset and dedication to getting our fans to events as smoothly as possible. The successful candidate will need a bias for action and detail, with proven operational and people management skills in a high-pressure environment.
This Full-Time position may require weekend, holiday, daytime, and / or evening hours.
This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.
What You'll Do :
- Manage and develop a team of fulfilment operational experts, including playing a key role in hiring where necessary
- Design and implement new training programs for the team to improve execution and quality of [x].
- Closely track and analyse key metrics and understand how the data relates to business goals, including explaining changes in metrics over time, both in terms of productivity and quality of execution.
- Help implement and validate new workflows to solve unique business problems
- Proactively identify and investigate issues and provide feedback which will help inform improved workflow efficiency and impactful product changes.
- Interface directly with key stakeholders, from external partners to senior leadership
- Be the expert on getting our fans their tickets!
What You've Done :
What We Offer :
Not sure if you meet all of the requirements above? We'd like to hear from you anyway; we're looking for curious problem solvers to help us build the best experience in the live events industry. If that sounds like you please reach out to us.
The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base pay is one component of StubHub's total compensation and competitive benefits package, which includes 401(k), paid time off, paid parental leave, and comprehensive health benefits.
Base Range
65,000—$65,000 USD
About Us
StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world from sports to music, comedy to dance, festivals to theater StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.
For California Residents : California Job Applicant Privacy Notice found here
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.
Salary : $65,000
