What are the responsibilities and job description for the Enrollment Communication Coordinator position at Student Activities Board?
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Position Details
Classification Details
FLSA Status
Position Information
Position Title Enrollment Communication Coordinator Position Type Staff Employee Group Administrative Time Status Full-Time Time Category Full Time (1560-2080 hours) Annual Hours 2080 # of Months 12 Hours Per Week 40 Work Dates
July 1 – June 30
Campus Winding Hill
Position Description
Position Summary
The Enrollment Communication Coordinator for the School of Graduate and Professional Studies is responsible for supporting and executing strategic communication efforts to enhance graduate enrollment. Reporting to the Associate Director of Enrollment Technology and Communication, this role plays a pivotal part in developing, coordinating, and maintaining professional-level messaging through email, text, and print campaigns. The manager will monitor the effectiveness of these enterprise-level communications, ensuring seamless and data-informed messaging flows to prospective and current graduate students.
This position requires strong writing, editing, and organizational skills to craft high-quality communications while managing queries, reports, and workflows within the CRM (Slate). The manager will collaborate closely as part of the Enrollment Technology and Communication team to assess updates or changes that impact communication processes or business workflows. Additionally, the role serves as a key partner to the Director of Enrollment, Graduate and Professional Studies, supporting broader enrollment office operations, including customer service, data entry, and CRM management.
Beyond communication duties, this role requires proactive engagement with various university departments, particularly the Office of Marketing and Communications, to ensure messaging aligns with institutional branding and enrollment objectives. The ideal candidate is a motivated, detail-oriented professional with higher education experience, proficiency in CRM platforms, and the ability to manage multiple responsibilities in a dynamic environment.
Education Required
Education Preferred Experience Required
Communication & Interpersonal Skills
n/a
Driving Requirements
This role will occasionally require the manager to commute between the Winding Hill and Grantham Campus to work with both the SGPS enrollment team and the ETC team.
Duties
Essential Employee N/A Primary Duties
Communication & Customer Service
Other duties as assigned
Supervises: # of Administrative 0 Supervises: # of Staff 0 Supervises: # of Student 0 Posting Date 03/21/2025 Open Until Filled Yes Application Deadline Diversity
Messiah University’s commitment to diversity and inclusive excellence draws inspiration from its mission “to educate men and women toward maturity of intellect, character and Christian faith in preparation for lives of service, leadership and reconciliation in church and society.” The university has pursued this vision through a strategic planning process that encourages diversity through employee and student composition, campus climate, and an educational program that seeks to equip and enable educators and students to embrace diversity. Candidates should clearly articulate why diversity and inclusive excellence matter to them as persons of faith as well as in their profession. Candidates will speak to how as a potential employee, they will contribute to the advancement of this vision through their teaching-learning, research, institutional service, and public engagement.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
Human Resources: One University Avenue Suite 3015 Mechanicsburg PA 17055; 717-796-5300
Student Employment: One University Avenue Suite 3015 Mechanicsburg PA 17055; 717-796-1800 x.2900
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Below you will find the details for the position including any special instructions, supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link.
If you would like to bookmark this position for later review, click on the Bookmark this Posting link. If you would like to print a copy of this position for your records, click on the Print Preview link.
Bookmark this Posting Print Preview | Apply for this Job
Position Details
Classification Details
FLSA Status
Position Information
Position Title Enrollment Communication Coordinator Position Type Staff Employee Group Administrative Time Status Full-Time Time Category Full Time (1560-2080 hours) Annual Hours 2080 # of Months 12 Hours Per Week 40 Work Dates
July 1 – June 30
Campus Winding Hill
Position Description
Position Summary
The Enrollment Communication Coordinator for the School of Graduate and Professional Studies is responsible for supporting and executing strategic communication efforts to enhance graduate enrollment. Reporting to the Associate Director of Enrollment Technology and Communication, this role plays a pivotal part in developing, coordinating, and maintaining professional-level messaging through email, text, and print campaigns. The manager will monitor the effectiveness of these enterprise-level communications, ensuring seamless and data-informed messaging flows to prospective and current graduate students.
This position requires strong writing, editing, and organizational skills to craft high-quality communications while managing queries, reports, and workflows within the CRM (Slate). The manager will collaborate closely as part of the Enrollment Technology and Communication team to assess updates or changes that impact communication processes or business workflows. Additionally, the role serves as a key partner to the Director of Enrollment, Graduate and Professional Studies, supporting broader enrollment office operations, including customer service, data entry, and CRM management.
Beyond communication duties, this role requires proactive engagement with various university departments, particularly the Office of Marketing and Communications, to ensure messaging aligns with institutional branding and enrollment objectives. The ideal candidate is a motivated, detail-oriented professional with higher education experience, proficiency in CRM platforms, and the ability to manage multiple responsibilities in a dynamic environment.
Education Required
- Bachelor’s degree in communications, marketing, business administration, higher education administration, or a related field.
Education Preferred Experience Required
- Experience in a professional communication role, preferably within higher education.
- Strong writing, editing, and organizational skills.
- Experience providing administrative support and customer service in a professional setting.
- Proficiency in managing data, maintaining accurate records, and using enterprise-level systems (e.g., Microsoft Office, CRM platforms).
- Experience working in an enrollment, admissions, or student services office in higher education.
- Experience managing communications within a CRM system, preferably Technolutions Slate.
- Knowledge of web content management and basic web design.
- Experience with data analysis, reporting, and workflow management.
- Familiarity with marketing and communication strategies in an educational setting.
Communication & Interpersonal Skills
- Professional-level writing, editing, speaking, and comprehension skills.
- Strong customer service skills for in-person, written, and phone interactions.
- Ability to communicate effectively across departments and with diverse constituencies.
- Strong interpersonal skills for building trust with students, faculty, and staff.
- Ability to provide empathetic and personalized communication to prospective and current students.
- Strong ability to prioritize multiple responsibilities, identify problems, and develop solutions.
- Capability to manage and maintain accurate records, workflows, and documentation.
- Experience managing multiple projects and meeting deadlines in a fast-paced environment.
- Ability to coordinate with different departments and vendors for communication materials.
- Attention to detail and ability to oversee office operations efficiently.
- Proficiency in analyzing and assessing data for informed decision-making.
- Advanced computer skills, including independent use of enterprise-level systems, Microsoft Office, and PC applications.
- Experience generating and maintaining accurate reports.
- Basic understanding of web design and content management.
- Experience with email marketing platforms, analytics tools, and CRM systems like Slate.
- Familiarity with basic HTML or email template design for enhanced campaign customization.
- Ability to think critically and propose creative solutions to improve communication strategies.
- Proactive approach to identifying and resolving workflow inefficiencies.
- Understanding of brand consistency and messaging alignment in enrollment communications.
- Familiarity with digital marketing principles, including email engagement best practices.
- Strong understanding of data privacy standards (e.g., FERPA) in higher education.
- Ability to ensure accuracy and compliance in all communications and record-keeping.
- Motivated, responsible self-starter with a collaborative work style.
- Openness to learning new technologies and adapting to evolving processes.
- Ability to work independently on complex projects with minimal supervision.
- Strict adherence to confidentiality standards when handling sensitive data.
- Professional demeanor in interactions with students, faculty, and staff.
n/a
Driving Requirements
This role will occasionally require the manager to commute between the Winding Hill and Grantham Campus to work with both the SGPS enrollment team and the ETC team.
Duties
Essential Employee N/A Primary Duties
Communication & Customer Service
- Deliver exceptional customer service through in-person interactions, written communication, and telephone support.
- Serve as the primary contact for graduate enrollment office phone calls and maintain the School of Graduate Studies enrollment email account.
- Monitor the Slate CRM Gateway Inbox, assigning messages to the appropriate student records.
- Maintain a thorough understanding of graduate programs, application processes, requirements, and the graduate student experience to provide assistance.
- Assist in building, executing, and maintaining email and text communication campaigns within the CRM (Slate) under the guidance of the Associate Director of Enrollment Technology and Communication.
- Manage and update queries, populations, and reports related to graduate admissions communication.
- Collaborate with the Associate Director of Enrollment Technology and Communication to ensure communication aligns with enrollment goals.
- Monitor campaign effectiveness using CRM analytics tools and provide data-driven recommendations for improvements.
- Ensure effective campaign deliverability by monitoring bounce rates, managing opt-outs, and maintaining message groups.
- Contribute to the growth and modification of the Slate CRM platform by acquiring knowledge of emerging resources and tools to support Slate users.
- Oversee print publications, including schedules, quantities, and budgets, in partnership with the Associate Director of Enrollment Technology and Communication and Director of Enrollment, Graduate and Professional Studies.
- Process Print Decision Letters.
- Maintain accurate records of communication schedules, workflows, and processes.
- Ensure consistent data management and adherence to business processes established by the Enrollment Technology and Communication Team.
- Responsible for updates and revisions to graduate web pages, including all graduate admission pages, maintaining accurate start term information on the deposited student page and tuition page changes.
- Act as the point of contact for facility concerns in the absence of the Director of Operations and Finance for SGPS and ADP.
- Pick up and sort mail for all Winding Hill mailboxes and deliver physical deposits received in person or via mail to Falcon Exchange.
- Maintain office equipment, order supplies, and address general office needs.
- Maintain consistent and reliable attendance.
- Perform other duties as assigned.
Other duties as assigned
Supervises: # of Administrative 0 Supervises: # of Staff 0 Supervises: # of Student 0 Posting Date 03/21/2025 Open Until Filled Yes Application Deadline Diversity
Messiah University’s commitment to diversity and inclusive excellence draws inspiration from its mission “to educate men and women toward maturity of intellect, character and Christian faith in preparation for lives of service, leadership and reconciliation in church and society.” The university has pursued this vision through a strategic planning process that encourages diversity through employee and student composition, campus climate, and an educational program that seeks to equip and enable educators and students to embrace diversity. Candidates should clearly articulate why diversity and inclusive excellence matter to them as persons of faith as well as in their profession. Candidates will speak to how as a potential employee, they will contribute to the advancement of this vision through their teaching-learning, research, institutional service, and public engagement.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
- Cover Letter/Letter of Interest
- Resume
Human Resources: One University Avenue Suite 3015 Mechanicsburg PA 17055; 717-796-5300
Student Employment: One University Avenue Suite 3015 Mechanicsburg PA 17055; 717-796-1800 x.2900