Volunteer Engagement Manager

Job Description

FLSA Status : Exempt

Job Title : Volunteer Engagement Manager

ORGANIZATIONAL CONTEXT

Since its founding in 1986, Student Sponsor Partners (SSP) has been providing private high school education and one-on-one mentorship to economically and educationally disadvantaged students across New York City. Thousands of students are supported each year by a sponsor and a mentor and attend private partner high schools throughout the five boroughs.

POSITION SUMMARY

The Volunteer Engagement Manager position lies within the Programs Department. They track mentorship engagement through the iMentor platform and regular check-ins with pairs; lead and facilitate mentorship events; and identify, support, and re-pair mentorship pairs as needed. The Mentorship Engagement Manager analyzes mentorship engagement each month and implements strategies to enhance engagement including communications efforts and trainings and resources.

The primary responsibilities of this role are to provide clinically-informed support and guidance to a caseload of matches, assess progress of the relationships, and participate in program evaluation.

ROLES AND RESPONSIBILITIES

The responsibilities of the Volunteer Engagement Manager include but are not limited to :

• Proactively communicate with key stakeholders relevant to the mentoring relationship.
• Collect and enter ongoing efforts and evaluation data.
• Maintain a positive work attitude by acting and communicating in a manner conducive to good interpersonal relations (e.g., helpful, courteous, pleasant) with students, mentors, donors, all public, co-workers and managers, in accordance with the spirit of SSP's mission.
• Maintain positive relationships between mentors and mentees and their families.
• Identify key algorithms for strong mentorship pairs and manage matches.
• Match mentors and mentees on platform and host kickoff sessions with mentors and mentees and their families.
• Conduct monthly analysis of mentorship engagement and regular monitoring. Report on engagement changes between pairs and the impact of team interventions to have mentors and mentees chat and complete monthly lessons, etc.
• Create and implement strategies to enhance mentor and mentee relationships.
• Provide support for mentorship pairs and track management on the iMentor platform.
• Maintain channels of communication with mentees (students) and mentors through the platform and surveys, as well as regular check-ins with mentorships.
• Plan and lead events for in-person and virtual mentorship pair activities.
• Participate in creating mentor networking opportunities.
• Provide mentor trainings and resources to mentors; create curriculum based on needs. Update mentor resource center on the website and create materials to support and guide relationships in collaboration with the Communications Team.
• Perform additional duties as assigned.

SKILLS AND EXPERIENCE

REQUIRED QUALIFICATIONS

OTHER REQUIREMENTS

All applicants who are offered employment with the organization will be subjected to a check of their background and criminal history screening either by the organization or by a third party vendor. The organization will review the relevant background information to select and retain the most qualified employees with the end goal of maintaining a safe and productive work environment.

Salary : $55,000 - $70,000