Student Bowling Center Assistant

2023 - POSITION DESCRIPTION

Job Title: Bowling Center Assistant
Classification Title: Student Assistant I
Job Code/Grade: Hourly, Non-Exempt
Department: Bowling Center
Supervisor: Manager, Bowling Center
Location: Student Union Admin Offices

The Student Union, Inc. is 501(c) (3) nonprofit auxiliary that maintains two major facilities at San José State University in downtown San José, California. These facilities include the Diaz Compean Student Union Building, and the Spartan Recreation and Aquatic Center. The Student Union, Inc. functions as part of the Student Affairs Division on campus, and is governed by a Board of Directors made up of a student majority, faculty, and administrators.

Mission
The Student Union, Inc. of San Jose State University supports the development, growth, and well-being of students and the campus community by providing diverse programs, desired services, and quality facilities to enhance the collegiate experience.

Job Summary
Under direct supervision of Bowling Center supervisory personnel, the Bowling Center Attendant performs a variety of duties depending on the assignment, including handles trouble calls and performs other maintenance on bowling pinsetters, lane conditioner machine, and performs cleaning and security duties to maintain a safe, comfortable environment for all patrons. In addition, the duties for this position will include handling all sale transactions associated with bowing or billiards including cash handling and card charges. This is a key role and responsible for knowing what is happening in the entire bowling center at all times. Providing customer service for all users while maintaining a safe, comfortable environment for all patrons.

Essential Functions and Tasks
Porter Duties will include

• Responsible for general daily and preventive maintenance of bowling center equipment to include pinsetters, lane conditioning machine, billiard tables, and other equipment.
• Performs cleanup and security duties throughout the shift. Cleaning duties include, but may not be limited to, wiping tables/counters, sweeping, mopping and/or vacuuming floors, and emptying trash, cleaning restrooms, and washing windows within the Bowling Center. Cleaning and security extend to all areas of level zero when the Student Union is closed.
• Enforces facility rules, regulations, policies and procedures.
• Works with Desk Person to responsibly operate the Bowing Center in the absence of Bowling Center supervisory staff.
• Respond to emergency situations based on EAP training.
• May be cross-trained to perform duties of Bowling Center Desk Person
• Performs other job-related duties as assigned.

Desk Person Duties will include

• Handles customer transactions at the control desk in a polite and professional manner.
• Answer questions from guests in person and on the phone.
• Prepare and initiate the start of Bowling Classes, Bowling Team Practice, Leagues, Special Events, and reservations.
• Operates the POS terminal, credit card machine, receipt and report printers.
• Works together with other Bowling Center staff to provide cleanup and security duties.
• Properly directs porters and maintenance staff to needed services.
• Responsible for proper sales and cash accountability procedures.
• Reports resolved and unresolved issues to Bowling Center management.
• Properly open and close the shift with associated reports and documentation.
• Perform other job-related duties as assigned.

Knowledge, Skills and Abilities (KSAs)

• Must be a current matriculated SJSU student
• Requires computer proficiency in Microsoft Office software, and event scheduling
• Ability to work in a fast paced, upbeat, and noisy work environment with phone and walk-in customers.
• Will need to acquire necessary knowledge and skills to perform trouble-shooting on pinsetter malfunctions, operation and maintenance of lane conditioning machine, along with required understanding of computer applications relative to the automatic scoring system and the tablet interface.
• Self-starter; able to work from a maintenance list with minimal supervision.
• Ability to work with chemicals, and hand/power tools, in a safe manner.
• Good verbal and written communication skills.
• Ability to serve guests in a polite and professional manner.
• Ability to work in a fast paced, upbeat, loud, noisy environment.
• Ability to follow and give directions.
• Ability to assist with emergency situations when necessary.

Qualification and Specifications

• Previous customer service experience preferred.
• Previous experience Bowling Center or other related recreational environment preferred.
• Current First Aid/CPR/AED certification, American Red Cross preferred, or obtain prior to first shift. Online certifications will not be accepted.

Minimum Hourly Salary: $17.75 - Maximum Hourly Salary: $20.63

• This position is non-exempt from the provisions of Section 1 of the California Industrial Welfare Commission Orders.
• In general, the position works a schedule based on business needs and requires early morning, evening and weekend work.
• When school is in session student assistant may work up to, but not in excess of 20 hours per week (among all concurrent positions).
• When classes are not in session (i.e. summer break) student assistant may work up to, but not in excess of 40 hours per week.

Benefits
This position is employed through Student Union at San Jose State University which offers employees to receive 24 hours of sick pay during the calendar year.

Equal Opportunity/Affirmative Action
The Student Union of San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Reasonable accommodations will be provided for applicants with disabilities who self- disclose.

California State University (CSU) Learning & Development
Within the first month, all employees are required to complete the following compliance online training sessions through CSULearn, the University's employee training platform. Employees will be enrolled in the training soon after their appointment is processed and will be notified via email from CSULearn@sjsu.edu.

• CSU - Injury and Illness Prevention Program - one time course
• CSU - Preventing Discrimination and Harassment for Non-Supervisors – required every two years
• CSU - Sexual Misconduct Prevention Program (Title IX) - required every year
• Data Security and FERPA - required every two years
• Hazard Communication Cal/OSHA - one time course
• SJSU COVID-19 Health and Safety Protocols Training - one time course

Background Check and Fingerprinting
Student Union employees are required to undergo and completed a successful background check that includes verification of employment and education, as well as a check of criminal records for employment. Candidates for positions where the employee will come in regular contact with minors and cash management will be required to be fingerprinted. This policy includes emergency hires and may also be applicable to volunteers depending on the work they will be doing.

In some cases the background check will include a credit check and/or a Department of Motor Vehicles check, as well as a check of licenses and certificates when applicable. All background checks are conducted through the Student Union third-party vendor, Accurate Background

CSU COVID Policy
Employees must comply with the CSU Vaccination Policy ID #11030468 and SJSU Presidential Directive upon hiring. This policy requires that students, faculty and staff remain current on vaccination and boosters for which they are eligible or qualify for an Exemption from the vaccine requirement based on medical or religious exemption.


California Child Abuse and Neglect Reporting Act
All Student Union at San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.