What are the responsibilities and job description for the Kitchen & Bath Cabinet Customer Service Representative position at Studio41 Home Design Showroom?
Job Description Job Description Job descriptionStudio41 is seeking a Cabinet Customer Service Representative to join our team. In this position, you will be responsible for addressing customer needs by ensuring that tasks and order requirements are accurately detailed and completed on time. You must maintain relationships with both internal and external customers and serve as a vital liaison between our cabinet department to meet customer needs.Responsibilities :
- Effectively address customer needs
- Manage customer inquiries from distributors, end-users, and manufacturer's reps, ensuring timely resolutions
- Maintain exceptional service while fostering relationships with both internal and external customers
- Investigate customer issues or complaints and find a successful resolution
- Function efficiently within a team environment to meet business objectives
- Demonstrable expertise in customer service, with a focus on customer satisfaction and retention.
- Promptly and accurately handle and process customer replacement orders
- Track and communicate product delivery dates with the sales staff and customers
- Ability to schedule appointments
- Keep Salesforce data up to date
- Undertake additional duties as assigned by the management
- Help identify opportunities to grow the departmentRequirements
- 2 years of cabinet design experience
- 2 years of 2020 Kitchen Design or equivalent design software experience like Sketchup or Revit
- Proficient in Microsoft Word, Outlook, and Excel
- Solid organizational and time management skills
- Must be able to communicate clear, concise objectives and expectations with customers, team members, and management.
- Ability to solve practical problems
- Prior customer service experience is required for those who have worked in the cabinet industry.
- On-time and reliable attendance for scheduled workdaysCompany Description Studio41 / Climate Guard Windows & Doors is a Chicago based luxury kitchen, bath and window showroom with one location in Scottsdale, AZ. Our talented design associates specialize in kitchen and bath plumbing fixtures, cabinetry, decorative hardware, window treatments, tile and windows. Company Description Studio41 / Climate Guard Windows & Doors is a Chicago based luxury kitchen, bath and window showroom with one location in Scottsdale, AZ. Our talented design associates specialize in kitchen and bath plumbing fixtures, cabinetry, decorative hardware, window treatments, tile and windows.