What are the responsibilities and job description for the Global HR Operations Specialist position at Study Group?
Contract Type: Full-time, permanent
Location: Noida
As a HR Operations Specialist within the HR Shared Services team, you will play a crucial role in ensuring a seamless and positive experience for employee experience. This includes smooth execution of HR processes and transactions, maintaining data accuracy, and providing excellent customer service to employees and stakeholders worldwide. This role requires a strong understanding of HR operations, exceptional attention to detail, and the ability to work effectively in a fast-paced, global environment.
Your primary focus will be to deliver a faster and quality service to support positive customer experience that sets the foundation for success and fosters a strong sense of belonging within our company.
ABOUT THE ROLE
- Benefits enrolment: Assist new hires with benefits enrolment processes, providing guidance on available options and answering questions related to healthcare, retirement plans, and other employee benefits.
- HR Process Management: Oversee and manage end-to-end HR processes post-employment, including but not limited to employee data management, offboarding and employee lifecycle changes.
- Data Accuracy and Integrity: Maintain accurate and up-to-date employee data in HR systems, ensuring compliance with data privacy regulations and company policies.
- Compliance: Stay abreast of local labour laws and regulations in various regions to ensure HR processes and practices remain compliant.
- Employee Support: Serve as the primary point of contact for employee inquiries related to HR operations, providing timely and accurate assistance and guidance.
- Collaboration: Partner closely with HR business partners, talent acquisition, payroll, finance, and other stakeholders to support business objectives and initiatives.
- Process Improvement: Continuously identify opportunities to streamline HR processes, enhance efficiency, and improve the employee experience.
- Documentation & Reporting: Maintain comprehensive documentation of HR processes, procedures, and workflows & report when necessary.
ABOUT YOU
- Previous HR Operations experience of working in a global HR Environment
- Experience of working with a HR ticketing system
- Experience of using MS office suite to produce letters, record data
- Bachelor’s degree preferably in Human Resources, Business Administration, or related field.
- Good Communication skills (Verbal/Written)
- 3 years of experience in HR operations or a similar role within a global organization.
- Strong understanding of HR processes and best practices, including onboarding, offboarding, data management, and compliance.
- Proficiency in HRIS systems and Microsoft Office Suite (Excel, Word, PowerPoint).
- Excellent communication and interpersonal skills, with the ability to interact effectively with employees at all levels of the organization.
- Experience working in a shared services or centralized HR environment is preferred
- Must have global mindset
ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.
