Sales & Catering Coordinator

The Study at Johns Hopkins is currently seeking a Catering & Sales Coordinator, to provide genuine hospitality and the highest quality of service to our guests. This position will be responsible for the detailing and support of all catering events, as well as driving guest loyalty by delivering a thoughtful and engaging sales and event planning experience. You will also be responsible for the successful organization and administrative function of the sales office. You will have direct contact with our guests and assist in answering general inquiries regarding our event space and room availability.

Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.
 

Responsibilities

• Perform daily office duties including, but not limited to answering phones, updating sales contracts, assist in the creation and distribution of banquet event orders, establish and maintain client files, and communicate to internal and external stakeholders.
• Detail and service all catering events. Including, hosting site inspections, menu planning, agenda setting, and group event detailing and service.
• Partner with the Food & Beverage team and outside vendors to coordinate the Catering support services (flowers, entertainment, decoration, A/V, etc.) and meeting room setup requirements to provide the highest service levels and client satisfaction.
• Act as the liaison between the client and operating departments to ensure a successful meeting, and to generate repeat business.
• Actively update and properly document all client contact information, leads, inquiries, turndown business, client conversations and interactions in our system.
• Maximize Catering revenues by developing and implementing strategies to increase business and upsell existing events.
• Cultivate effective relationships with preferred vendors and local event planners.
• Facilitate communication before, during, and post event with pertinent hotel staff to ensure a high level of service.
• Maintain an accurate sales database to include updating merge documents, catering menus, producing key and audit reports, create and distribute weekly resume packet.
• Distribute banquet event orders, communicate final counts and changes effectively between Sales and Food & Beverage teams.
• Participate in client prospecting, meetings, and networking events as directed by the Director, Sales & Marketing.
• Provide personable and courteous guest service, and promote a high-quality company image by demonstrating professionalism to both clients and colleagues.

Fundamentals:

• Education: Preferred Bachelor’s Degree within a related field – Business Administration, Marketing, Hospitality Sales.
• Experience: Prior experience in a professional office setting or in a similar hospitality sales office.
• Excellent verbal and written interpersonal communication skills.
• Ability to positively communicate and interact with all hotel departments, external vendors, and guests.
• Ability to learn new technologies, including sales software and property management systems.
• Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
• EOE AA-Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
• Study Hotels is a drug free workplace. Pre-employment drug test and background check required.

About Us

The Study at Johns Hopkins, the fourth property of the Study Hotels brand, is located at the main gate of Johns Hopkins University’s Homewood Campus. As part of the revitalized Charles Village corridor, guests will feel immersed in both campus life and the surrounding community, and able to enjoy all that Johns Hopkins University and Baltimore have to offer the moment they leave the hotel.

Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.

Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.