Customer Service/ Front End Supervisor

• Supervise front-end associates, including cashiers and customer service representatives, ensuring high levels of customer service and productivity.
• Provide hands-on support at the registers during peak times and help resolve escalated customer concerns or complaints promptly and professionally.
• Monitor and manage front-end operations such as checkout efficiency, cleanliness, bagging processes, and line flow.
• Ensure all front-end policies (e.g., returns, exchanges, price overrides) are followed accurately and consistently.
• Train and coach new front-end team members, providing ongoing feedback to improve performance and engagement.
• Maintain awareness of sales goals, promotions, and company initiatives to better serve customers and support store performance.
• Handle opening/closing procedures as required, including cash handling, safe reconciliation, and end-of-day reports.
• Maintain front end displays and merchandising.
• Assist with other duties as assigned by the General Manager.

Qualifications:

• High school diploma or equivalent required; some college preferred.
• 1–3 years of retail customer service or supervisory experience.
• Strong leadership and communication skills.
• Ability to multitask in a fast-paced environment.
• Familiarity with POS systems and front-end operations.
• Strong problem-solving skills and a customer-first mindset.
• Availability to work flexible hours, including evenings and weekends.

Physical Requirements:

• Ability to stand for extended periods.
• Frequent walking, bending, lifting up to 50 lbs.