What are the responsibilities and job description for the Customer Service/Front End Supervisor position at Stuff Etc?
Description:
Stuff Etc in Coralville is looking for a dynamic individual! The Customer Service Front End Supervisor plays a key role in delivering an exceptional customer experience at the store's front end. This position is responsible for leading the cashier team, managing daily front-end operations, and ensuring efficient and courteous service. The Supervisor also resolves customer issues, supports staff scheduling, and upholds company policies and procedures.
- Supervise front-end associates, including cashiers and customer service representatives, ensuring high levels of customer service and productivity.
- Provide hands-on support at the registers during peak times and help resolve escalated customer concerns or complaints promptly and professionally.
- Monitor and manage front-end operations such as checkout efficiency, cleanliness, bagging processes, and line flow.
- Ensure all front-end policies (e.g., returns, exchanges, price overrides) are followed accurately and consistently.
- Train and coach new front-end team members, providing ongoing feedback to improve performance and engagement.
- Maintain awareness of sales goals, promotions, and company initiatives to better serve customers and support store performance.
- Handle opening/closing procedures as required, including cash handling, safe reconciliation, and end-of-day reports.
- Maintain front end displays and merchandising.
- Assist with other duties as assigned by the General Manager.
Qualifications:
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High school diploma or equivalent required; some college preferred.
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1–3 years of retail customer service or supervisory experience.
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Strong leadership and communication skills.
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Ability to multitask in a fast-paced environment.
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Familiarity with POS systems and front-end operations.
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Strong problem-solving skills and a customer-first mindset.
- Availability to work flexible hours, including evenings and weekends.
Physical Requirements:
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Ability to stand for extended periods.
- Frequent walking, bending, lifting up to 50 lbs.
