What are the responsibilities and job description for the IT Support Specialist position at Style Crest Enterprises Inc?
Style Crest has a 50-year tradition of growth and innovation in the building products industry. The organization has a commitment to the manufactured housing industry and the residential exterior cladding market with an extensive product offering and a dedicated service platform that customers count on to support the success of their businesses.
As an IT Support Specialist where you'll utilize your technical expertise to provide outstanding support to our users. The ideal candidate is a customer-focused problem solver with a strong foundation in IT fundamentals, adept at troubleshooting hardware and software issues. Communication skills are paramount as you'll interact with users of varying technical abilities, and your adaptability will shine as you navigate evolving technologies in our collaborative environment. If you're ready to make a meaningful impact and thrive in a fast-paced setting, apply now to be part of our innovative team.
PRIMARY FUNCTION:
The IT Support Specialist – is responsible for the first level of IT support. Included in the support is Helpdesk administration, Windows, MS Office, Active Directory maintenance, IT responsibilities for onboarding employees, iPhone administration, and basic and MS Office end user training.
KEY AREAS OF RESPONSIBILITY:
- Provides 1st level desktop support to corporate and remote users
- Monitors, enters and responds to helpdesk tickets, and ensure company employees are kept in the loop on their tickets (making sure incidents are handled in a timely manner)
- Escalates helpdesk calls in a timely manner
- Troubleshoots and supports Windows Operating Systems (particularly Windows 10 & 11) as well as Microsoft Office products.
- Configure computers for end-users
- Configures mobile devices for end-users (iPhone and Tablets)
- Basic understanding of Active Directory and network accounts and relationships to effectively support end-users
- Must be Customer Service oriented and exhibit the ability to communicate effectively with end-users as well as the IT associates
- Understands basic networking technologies (LAN/WAN and wireless)
- Updates, improves and maintains IT documentation for work, processes, and problem resolutions
- Manages user access control system
- Maintains inventory of computers, network equipment and printers
- Updates and improves IT Department documentation
REQUIRED KNOWLEDGE, SKILLS & ABILITIES:
- Associate’s or BA/BS degree in Computer Science or related field or equivalent experience providing desktop support or Help Desk services.
- Excellent interpersonal skills and basic computer support are required for this position.
- Strong analytical skills to resolve problems and think creatively.
- Excellent oral and written communication skills, including the ability to make formal presentations/training to various audiences
- Demonstrated ability to work effectively as part of a team.
- Proficient in using Microsoft Word, Excel, PowerPoint, and Access.
- Experience with the use of Helpdesk software is a plus
- Experience with a help desk management/ ticketing system is a plus
- Basic LAN Networking, Wireless LAN technologies, TCP/IP, DNS, and DHCP a plus
Benefits:
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
