What are the responsibilities and job description for the Customer Support Assistant position at Style Netbox?
Join Our Team: Customer Support Assistant
Are you a friendly, patient, and problem-solving individual? Style Netbox is looking for a dedicated Customer Support Assistant to join our team in Charlotte, NC.
About the Role: As a Customer Support Assistant, you will serve as the first point of contact for our clients, ensuring they receive the best possible service. You'll assist in answering inquiries, resolving issues, and maintaining a high level of customer satisfaction. This role is ideal for someone who enjoys helping others and thrives in a fast-paced environment.
Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Assist clients with product or service questions, ensuring they have the information needed to make informed decisions.
- Troubleshoot and resolve customer complaints or issues, escalating complex problems when necessary.
- Maintain accurate records of customer interactions and transactions.
- Work closely with other departments to ensure client needs are met and issues are addressed promptly.
- Provide feedback and suggestions to improve customer experience and support processes.
Qualifications:
- High school diploma or equivalent; additional customer service training is a plus.
- Proven experience in customer support or a similar role is preferred.
- Strong communication skills, both written and verbal, with a professional and friendly demeanor.
- Ability to multitask and manage time effectively.
- Problem-solving skills and the ability to stay calm under pressure.
- Familiarity with customer support software (CRM) is a plus.
Benefits:
- Competitive hourly wage: $16 - $19.
- Monday to Friday schedule with 8-hour workdays for a consistent work-life balance.
- Opportunity to work in a supportive and creative team environment.
- Access to training and professional development to enhance your skills.
- Potential for career growth within our innovative company.
If you are passionate about customer service and eager to contribute to a dynamic team, apply now to become a Customer Support Assistant at Style Netbox! Join us in providing exceptional service and making a positive impact on our clients' experiences.
Location: Charlotte, NC
Salary : $16 - $19
